Yennie Balolot

YENNIE BALOLOT VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures. Effectively able to meet set deadlines and process information through wellhoned research skills. WORK EXPERIENCED SKILLS Email handling and Email inbox optimization Calendar and meeting scheduling Research, Data Collection and Data Entry Customer Communications Graphic Design using Canva Basic Video Editing Google Workspace Microsoft Office Other Administrative Support EDUCATION Bachelor of Science in Business Administration major in Marketing Management Notre Dame of Dadiangas University - CONTACT --General Santos City, Philippines ONLINE SELLER Yennshop Click | 2012 - 2024 Process customer orders and arrange for timely shipping and delivery. Develop product descriptions, pricing strategies, and compelling content to attract customers. Respond to customer inquiries, provide product information, and address concerns promptly. Utilize customer feedback to enhance products and customer satisfaction. Manage and maintain a positive online reputation through excellent customer service. Creating content for marketing promotions Scheduling new collection and new arrival posts. MARKETING ASSISTANT Citra Mina Group of Companies 2016 - 2020 Support the marketing team in planning and executing campaigns. Handle administrative tasks, such as scheduling meetings, tracking expenses, and managing calendars. Support the coordination of digital marketing efforts, including email campaigns and online advertising. Coordinate and organize events, trade shows, and promotional activities. Manage social media platforms and engage with the audience to enhance brand presence. Monitor and analyze the performance of marketing campaigns and generate reports. Assist in the development and implementation of marketing strategies. Arranging executives personal and business trips. Maintain and update marketing databases, mailing lists, and customer records. Respond to customer inquiries and provide support in a professional manner. WORK EXPERIENCED WORK EXPERIENCED RETAIL STORE SUPERVISOR GENERAL VIRTUAL ASSISTANT O.M Store | 2016 - 2020 Purple House Media | Florida, USA April 2024 - November 2024 Oversee daily operations of the retail store, ensuring smooth and efficient workflow. Supervise and coordinate the activities of retail staff, providing guidance and support. Manage cashier duties, including processing transactions, handling cash, and reconciling registers. Train and onboard new employees, ensuring they understand store policies and procedures. Resolve customer complaints or concerns in a timely and satisfactory manner. Implement and enforce store policies, procedures, and security measures. Conduct regular performance evaluations and provide constructive feedback to staff. Collaborate with management to plan and execute sales promotions and marketing initiatives. Ensure compliance with health and safety regulations and maintain a clean and organized store environment. Managed the photographer’s calendar, scheduling client appointments and rescheduling when needed to ensure a smooth workflow. Coordinated with clients to confirm property photo shoots, answer questions, and provide updates on timelines. Review edited photos received from the editors ensuring they meet the quality standards before delivering to clients. Assisted in post-production by organizing and uploading images for editing, as well as handling light photo editing tasks. Managed email communications, ensuring timely responses to client inquiries, and forwarding important messages to the photographer. Handled invoicing and billing for photography services, ensuring timely payment collection. Assisted with social media management, posting updates, and engaging with followers on behalf of the photographer. Uploading and delivering content such as photos, videos (both horizontal and vertical), and a Zillow virtual tours via Aryeo. Basic video editing includes adding clients personal branding to their listing videos, adding property address, etc. TOOLS/APPS VIRTUAL ASSISTANT TRAINING CERTIFICATES VIRTUAL ASSISTANT TRAINING CERTIFICATES VIRTUAL ASSISTANT TRAINING CERTIFICATES