Yenesome Emmanuel Samuel

Yenesome Emmanuel Samuel Lagos State, Nigeria | -| -|- Profile I am a dedicated Sales Professional with extensive experience in cold calling, telemarketing, and customer relationship management. My expertise in active listening, persuasive communication, and building strong rapport allows me to quickly understand and address customer needs, making each interaction meaningful and results-driven. I’m highly resilient, able to push past initial objections, and consistently follow through to close sales and exceed targets. My proven track record in both sales and customer service positions me to not only meet but surpass expectations, drive revenue growth, and establish lasting client relationships. I am confident that my skills and experience make me an ideal candidate to succeed in a sales cold-calling role. Experience PREQUALIFYING AGENT | PPG (KINZEL BENEFITS) REMOTE | FEBRUARY 2024SEPTEMBER 2024 • • Made outbound calls, prequalifying leads to gain access to the final expense plan available to them in their city. Converted quality transfers into sales and exceeded transfer targets. PREQUALIFYING AGENT | US BUSINESS FUNDING (REMOTE) | OCTOBER 2022 – JANUARY 2024 • • Made outbound calls to US business owners, prequalifying them to get loans for their business. Managed and updated customers’ details using CRM, ensuring that all information was up-to-date and accurate. SALES REPRESENTATIVE (COLD CALLING) | AFFORDABLE RENT TO OWN (REMOTE)| JANUARY 2022 – OCTOBER 2022 • • • Made outbound cold calls to potential clients, effectively communicating the benefits of our rent-to-own housing solutions. Took inbound inquiries, providing detailed information about available properties and guiding clients through the process of finding affordable homes tailored to their specific budget constraints. Maintained accurate and up-to-date records of client interactions, preferences, and feedback using CRM software. CUSTOMER SERVICE REPRESENTATIVE | WE ARE WORKING, INC. (REMOTE) | MARCH 2021 – JANUARY 2022 • • • Helping educate and engage with clients affected by injuries or loss. Assist in locating eligible individuals and families for support with collecting compensation. Guide clients through the claim process to enable them to collect compensation. PREQUALIFYING AGENT/ COLD CALLING | ACQAULIFY LLC (REMOTE) | FEBRUARY 2020 – JANUARY 2021 · I was saddled with the responsibility of making outbound and inbound calls with leads thereby helping them achieve financial freedom by matching them with relevant debt relief companies that help them resolve their debt issues. DATA ANALYST | KADUNA PROJECT RAINBOW | SEPTEMBER 2018 - JULY 2019 • • • Entered data from all field personnel and collated the results from each unit head. Managed all personnel information as well as maintained and organized the information to be easily accessed by all parties involved. Kept detailed record of entry time and exit time for all staff and presented same timely when requested for review. ICT SUPPORT REPRESENTATIVE | RELIGIOUS STUDIES DEPARTMENT, NIGER DELTA UNIVERSITY, WILBERFORCE ISLAND, BAYELSA STATE, NIGERIA | 2015 – 2017 • • • • • Entered students' results and managed result database. Handled students’ complaints concerning results and resolved them promptly Collaborated with school staff to develop and implement extracurricular activities and resources to support student learning. Provided individualized guidance and support to help students overcome academic difficulties and reach their goals. Maintained a remote desktop support system, resulting in a reduction in time spent on remote support activities. Education B. A. RELIGIOUS STUDIES |- Niger Delta University, Wilberforce Island, Bayelsa State, Nigeria Skills & Abilities · · · · Interpersonal Relationship Active Listening Customer Service Analytical Thinking Skills · · · · Ability to work under Pressure Problem-solving Effective Communication Digital Marketing Tool Activities and Interests Gaming and travel Page 2