Yemisi Abiodun

YEMISI ABIODUN -|- Toronto PROFILE Results-driven professional with proven track record in client servicing and assessing creditworthiness to mitigate financial risks, while adhering strictly to internal, industry and government requirements. Leveraging knowledge and training of credit assessment, risk analysis and relationship management to contribute to the growth and profitability of the organization. Equipped with excellent communication and presentation skills, work ethics and ability to deal with internal and external stakeholders. PROFESSIONAL SKILLS Business Analysis: Stakeholders Impact Analysis, Requirements Gathering and Documentation. Project Management: Tasks, Activity and Resource Management, Documentations and Status reporting. Credit analysis: Risk analysis, Product cross-selling, Compliance management and Relationship management Other skills: Sales support, Team collaboration, Presentation, Customer services. PLATFORM AND SOFTWARE Salesforce, Microsoft Dynamic (CRM), Jira MS-Office (Excel, PowerPoint, Word, Outlook), MS-Project, Visio, SharePoint PROFESSIONAL EXPERIENCE CANADIAN IMPERIAL BANK OF COMMERCE (CIBC) JUL 2021 – Dec 2023 Financial Service Representative – Imperial Service Proactively analyze profiles to identify clients’ financial needs in order to provide solutions that would improve their financial position, credit, overall banking and address their specific goals in both inbound and outbound capacity, while keeping client satisfaction a priority. Reassess risks involved with client’s application by analyzing clients accounts, credit profile, Total Debt Service Ratio (TDSR) and routing the client to appropriate teams such as mortgages and loan in order to get best banking solutions Utilized the sales platform (SMART) to gain deep understanding of customer needs and preferences as gathered by the campaign team Increase clients experience by providing solutions to their needs in a timely manner, while maintaining quality assurance standards and risk. Guiding clients through their banking online to improve self service transactions. Collaborate and negotiate with other departments/team to get complex situations resolved without causing further inconvenience to clients. Managed relationships across various business lines to align wit enterprise and regulatory requirement Served as a subject matter expert and resource for colleagues, providing guidance and knowledge sharing Presidents’ Choice Financial December 2020 – July 2021 Fraud Analyst Optimized resources and systems to reduce fraud applications and account takeovers by over 95% Analyzed alerts on accounts by using internal fraud detection systems, to prevent fraud thereby protecting client’s account Demonstrated analytical thinking by reviewing disputing rights and problem solving in discerning cases in other to appropriate best resolution option that guarantees success towards reclaiming charges Created, maintained and communicated inventory of financial fraud and dispute cases for compliance and security control reports. Client retention specialist Provided solutions and market penetration strategies for business development, client retention and corporate revenue growth. Collaborated with management to provide strategic and viable market solutions that increased client’s retention, relationship and corporate revenue growth Resolved client’s inquiries about their banking in a timely & efficient manner, while maintaining risk compliance at 100% in identifying and preventing potential fraud Increased company’s client base by 40% by building and maintaining client’s relationship VOLUNTEER BUSINESS ANALYTICS EXPERIENCE TOPRON CONSULTING Business System Analyst Volunteer Feb 2022 – Apr 2022 Collaborated with Subject Matter Experts (SMEs) to identify high-level requirements for the software applications deployed and reporting requirements. Defined, documented, and translated business requirements into detailed functional specifications, taking into account non-functional requirements. Interviewed stakeholders to gather requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead. Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirements specifications (SRS) EDUCATION AND PROFESSIONAL DEVELOPMENT BLACK-TECH ACADEMY Certificate of completion – Introduction to SQL (2022) HUMBER COLLEGE, CANADA • Postgraduate Certificate (Honours) Human Resources Management BABCOCK UNIVERSITY, NIGERIA • BSC International Law and Diplomacy