Yeison Alexander Cardenas Prieto

RESUME Yeison Alexander Cardenas Customer service | Virtual assistant | Administrative support Bogotá, Colombia 🧩 Professional Summary Passionate and service-oriented professional with over 8 years of experience in both in-person and virtual customer service. Specialized in delivering empathetic, solution-focused support with a strong commitment to complete customer satisfaction. Recognized for building trust, practicing active listening, and providing balanced, effective solutions. Highly accustomed to working independently, demonstrating excellent time management, effective communication skills, and a proactive attitude toward continuous learning. 💼 Professional Experience Customer Service Specialist – Plaza Central Bogotá, Colombia (2017 – 2025) Provided personalized, in-person customer assistance on the sales floor, offering support and conflict resolution. Handled inquiries, complaints, and suggestions through social media, email, and instant messaging platforms. Resolved post-sale issues with a focus on reaching satisfactory agreements. Guided customers regarding products and services. Communicated with internal teams to ensure effective follow-up and timely solutions. 🛠️ Technical and Soft Skills Tools: Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Calendar, among others Communication: Active listening, conflict resolution, empathy, customer-oriented approach Organization: Time management, task coordination, activity scheduling Other: Data entry, internet research, quick adaptability, ability to work independently and as part of a team 🎓 Education Corporación Universitaria Minuto de Dios Bachelor of Business Administration (BBA) 🚀 Languages Spanish – Native English – Basic proficiency