Yazmin Jimenez

 YAZMIN B. JIMENEZ Door J Sampaguita Street St. Mary Subdivision Antipolo Rizal, Philippines Tel.Nos. (-/(- E-mail address:-- PROFESSIONAL SUMMARY Driven accounting graduate seeking to leverage background and training to the next career step, however, primarily excelled in risk analysis, customer service, administrative and bookkeeping tasks, search engine optimization and even educating profession. 15 years’ overall experiences working with companies from diverse socioeconomic and cultural backgrounds and skillfully instill trust and confidence by challenging work environments and life events; handle private client data with 100% confidentiality and integrity. WORK HISTORY Part-time Data Entry/Researcher, Pension360, January 14, 2016 – Present This is a home-based job directly reporting to the editor-in-chief. My role is to conduct researches via Google and LinkedIn about specific people required on assigned reports to be completed. Risk Management Analyst, JP Morgan Chase and Co., Aug. 25, 2011 – Nov. 30, 2019 Analyzed new credit card applications submitted by prospective and existing bank clients to ensure security of both the company and the customers. Reported any potential fraud trending in the applications and submitted to the case management team for further analysis. Replaced credit cards for compromised accounts and/or lost cards and made sure of easy transition of receiving the new card all the way to reactivating the account. Handled existing credit card VIP accounts for ongoing investigation of any fraudulent activities and transactions and ensured uninterrupted utilization of the accounts for personal and business purposes of our clients. Responded to escalated and complained calls from all existing types of credit card clients to provide better solutions and to maintain good business relationship Supporting all Chase branches across the United States regarding its day-to-day operations Part-time Online English Teacher, Bibo Global Opportunity, Aug. 7, 2017 – Feb. 5, 2018 Handled one-on-one online classes with students from different countries. Provided teacher feedback to handled students for sustainable language development. Customer Care Professional, HTMT Global Solutions, Feb. 2, 2009 – Aug.24, 2011 Handled credit card activations and answered to any inquiries of our customers about their newly opened accounts. Performed billing reconciliations with the customers over the phone and ensured their better understanding of the difficult terms and conditions found in the statement. Assisted customers with their basic technical questions about their accounts. Operations Associate, HSBC Electronic Data Processing (Phils.) Inc., Jan.22, 2008 - Feb.1, 2009 Maintained new and existing credit card accounts of our clients in the United Kingdom. Handled credit card activations and answered to any inquiries of our customers about their newly opened accounts. Performed billing reconciliations with the customers over the phone and ensured their better understanding of the difficult terms and conditions found in the statement. Replaced credit cards for compromised accounts and/or lost cards and made sure of easy transition of receiving the new card all the way to reactivating the account. Customer Service Representative, APAC Customer Services, Inc., May 25, 2007 – Jan.13, 2008 Provided exceptional customer service to seven newspaper companies across the United States by responding to basic billing queries, assisting various customer needs and escalating difficult concerns to the main site. Customer Care Specialist, IBM Daksh Business Process Services Phils. Inc., Oct.21, 2006 – Apr.4, 2007 Managed new and existing accounts to a telecommunications company in the United States. Assisted clients with their basic troubleshooting and programming inquiries. High Counter Teller, Bank of the Philippine Islands, Apr.18, 2005 – Oct.20, 2006 Processed cash validations, check deposits and encashments, cash withdrawals, debit and credit memos, bills payments, bills purchases and credit card cash advances. Performed cash in bank reconciliation every month. Bookkeeper/Secretary, Quest International Phils. Fragrances and Flavours Inc., Jul.1, 2003 – June 30, 2004 Purchased and maintained office supply inventories and being careful to adhere to budgeting practices Typed documents such as correspondence, drafts, memos, and emails requested by the general manager. Assisted with event planning, including associated travel and logistical arrangements instructed by the general manager. Processed quarterly business permits of the company. Prepared month-to-month accounting reports of the fragrances division like bank reconciliation, expense details, variance analysis, project costing, lapsing on depreciation, and input and withholding tax summary report. Prepared debit and credit notes to other affiliates for cross charges. Office Clerk, Asian Development Bank, Jan.23 – June 30, 2003 Maintained the Oracle Supplier Database to create files of new suppliers and update existing accounts. Involved in the project to cleanup existing supplier account information in the database. EDUCATION Polytechnic University of the Philippines -) B.S. Accountancy eCommerce University Virtual Assistant Online Certification, July 3, 2018 Shaw Academy Diploma on Digital Marketing, October 25, 2018 ADDITIONAL SKILLS AND ABILITIES Adept with Microsoft Office Knowledgeable of social media marketing platforms: Twitter, Facebook, LinkedIn, Instagram Up-to-Date with Search Engine Optimization (SEO) Familiar with Google+, MYOB Accounting Software and Integrated Accounting Civil Service Eligible – Professional (84.32%) 60 WPM typing speed