Yassir El Mazi

YASSIR EL MAZI Customer Service Specialist # - > _- https://www.linkedin.com/in/el-mazi-yass ir-a460a6133/ + Budapest SUMMARY LANGUAGES An organized, results-oriented Customer Service Professional in the technical support and tourism industry with an excellent tracked record of significantly increasing service quality, sales, and customer base. With outstanding communication and influencing skills, competent in building customer relationships that inspire confidence and loyalty. English EXPERIENCE Customer service specialist Agoda ~ 10/2019 - 05/2020 + Budapest Company Description - Delivering excellent customer service and managing needs for clients (guests and partners) through our internal communication channels (phone, email, and live chat) - Understanding and deliver business strategies and improve customer services through the execution of self-service - Effectively communicated with team members to ensure high customer satisfaction and efficient service over a period of 2 years - Reached 90%-100% quality customer service as a valuation from my manager. Customer service specialist Majorel ~ 04/2017 - 10/2019 French Proficent Arabic Native speaker PROJECTS Quality assurance supervision ~ 02/2020 - 03/2020 + Marrakeh Summury - Achieved highest level of customer service, increasing from 95%-100% - Developed and maintained a staff of 10-15 individuals that provided excellent and professional customer service - Trained over 7 new employees in providing better customer service and effective communication SKILLS + Marakech offshore Company - Managing incoming calls and customer service inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Keeping records of customer interactions, processing customer accounts, and filing documents. - Following the company's communication procedures, guidelines, and policies. www.enhancv.com Proficent Opera system Workday Proficient troubleshooter Strong drive to complete tasks Basic software knowledge Powered by / TRAINING / COURSES EDUCATION Tefl : Teaching English as a second language certificate English language and sudies University Of Sultan Mulay Sliman ACHIEVEMENTS P Employe of the year 2019 Achived Highest KPI result in satisfaction and production over 93%. ~ 10/2012 - 08/2015 + Moroco Assosiate Degree in Communcation Henry Ford,Michigan,US GPA 3.48 / 4.0 ~ 2016 - 2017 www.enhancv.com Powered by /