Yassir El Faqyh

YASSIR ELAQYH ABOUT ME Highly skilled Multilingual Technical Support Specialist (Tier 1) and AI Training Expert with a proven track record in international environments. Expert in conflict resolution and omnichannel customer experience, managing high-volume support via voice, email, and live chat. I leverage my technical background to fine-tune AI models through RLHF and data annotation, ensuring accuracy and user-centric responses. EDUCATION EXPERIENCE TELUS Digital | , Morocco Technical Support Specialist – Tier 1 | Bachelor in History and Civilization | 2020 2025 – 2026 Deliver high-quality technical assistance across multiple channels, including live calls, professional email correspondence, and real-time chat. Technical Support Specialist Certification | Telus Digital Diagnose and resolve software, hardware, and connectivity issues while maintaining strict adherence to Service Level Agreements (SLAs). Contribute to AI model development by evaluating technical responses, providing high-quality data annotation, and participating in Reinforcement Learning from Crypto Customer Service Certification | Telus Digital Human Feedback (RLHF). Bridge the communication gap for a global user base using native-level fluency in Arabic, English, and French. Fusion / maaloumatia| Qatar & , Customer Service Representative SKILLS 2022 - 2024 Provided comprehensive support to Arabic and English-speaking clients in a highpressure government service environment. Managed integrated communication workflows involving complex inquiries, inbound calls, and detailed email follow-ups. Consistently ensured top-tier customer satisfaction ratings through clear, empathetic communication and efficient problem-solving. Management Skills Receptionist Supervisor | Forefront Group / Phileas Fogg (Dubai/UAE- Creativity Key Focus: High-level coordination, managing VIP bookings, and overseeing front- Digital Marketing premium client relations. Negotiation Critical Thinking Leadership LANGUAGE Arabic English Arabic desk operations in a fast-paced international hub. This proves you can handle Customer Service | Healing School (Johannesburg/South Africa) Key Focus: Direct client support, complaint resolution, and tailored service - recommendations. This shows you have a strong foundation in conflict resolution and global service standards. VOLUNTEER ENGLISH TEACHER | TURKEY Dedicated support for Syrian refugee children Developed and delivered basic English language lessons to children in a high-needs environment. Adapted teaching methods to overcome language barriers and foster a supportive learning atmosphere. Utilized multilingual proficiency (Arabic/English) to facilitate communication and cultural integration.