Yasser Omar Khalid Mamasabulod

Yasser Omar Khalid Mamasabulod Contact Phone - Email - Address 0319 Carmencita St. Happyland Dona Carmen Subd., Brgy. Experience Sykes Philippines (2015 – 2018) Customer Representative I was responsible for managing and providing excellent customer service, including sales and technical support, for a reputable Telco company. I effectively communicated with customers over the phone, addressing their needs, resolving any issues they may have had, and upselling the company's products and services when appropriate. I consistently demonstrated strong problem-solving skills and a deep understanding of the technical know-how required to provide exceptional service in a dynamic, ever-changing environment. Commonwealth, Q.C. 1121 Education- BS Civil Engineering Far Eastern University- BS Computer Engineering Far Eastern University- BS Entertainment and Multimedia Computing Majoring in Game University of East Manila Expertise SME Apprentice I had the privilege of supporting agents for a duration of one year. Part of my duties included call monitoring, schedule management, and providing real-time support for inquiries. I was proactive in generating monthly reports and scorecards, ensuring the team's performance was continuously tracked and evaluated against set targets. Additionally, I proved to be a valuable asset in assisting with delicate matters, such as disputes related to leave and pay administration. My actions helped maintain a healthy and harmonious working environment for the agents. Afni Philippines (2019 – 2022) Customer Representative Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Provided clear and concise step-by-step technical support. A1 Staffing - Lead Generalist Customer Service Lead Generation Mentoring Previously, I was responsible for conducting research and cold calling to identify potential clients for our staffing agency. I successfully generated leads by utilizing email blasts and social media platforms to promote our company's services. In order to close deals with potential clients, I took the initiative to follow-up frequently and maintain an ongoing dialogue to ensure satisfaction. Computer Troubleshooting Marketing Administrative Task Research Language English Filipino Reference Grazealle Gingco Gladdyn Mendros Sykes Coach/SME Afni Colleague, CSR Phone:- Phone: - Email : -