,
Syed Yasir Alim
Objective
A career with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience which enhances my professional growth and learning.
Work Experience
Aik Chee Furniture Sdn. Bhd. Muar, Johor, Malaysia.
MIS Coordinator - April 2015 - MAY 2019
IT Technician - Nov 2014 – May 2019
Responsibilities as MIS coordinator:
Supporting department heads, manager and subordinates in all communications among labor and management.
Assisting human resource staff by recruiting, selecting, orienting, and training employees.
Maintain historical human resource records on designed filing and retrieval system; keeping past and current records.
Perform file audits to ensure that all required employee documentation is collected and maintained.
Facilitate resolutions to any payroll errors.
Prepare employees for assignments by establishing and conducting orientation and training programs.
Managing timely completion of different tasks being allotted from the Administration and internal auditors to departments.
Coordinating with international supplier of various CNC machines and other equipment for basic troubleshooting.
Coordinate with compliance and audit department to resolve their timely queries.
Customization and design reports of all types for heads of all departments.
Design all forms used in communications in business transactions.
Manage all clients and customer and details.
Manage newsletters internally with all departments in relation with external subcontractors.
Working out the reasons for a fault within the information transfer procedures and explaining these to the related staff.
Responsibilities as IT Technician:
Administration of the main database of accounts, production and store.
Coordinating with programmers of various software to amend it according to needs of each department.
Weekly presentations of any changes or updates in various software used.
Training all heads and manager about any new or current software.
Keeping all the computers and servers updated.
Installing hardware and software systems.
Maintaining or repairing equipment.
Troubleshoot, analyzes and recover system when malfunction occurs.
Setting up computer security measures.
Configuring computer networks.
Performs back-up, recovery and systems monitoring.
Offering technical support on-site or via phone or email.
Ixora Pharmaceuticals, Karachi
Packaging & Media Designer / It Technician
Dec 2012 to Oct 2014
Responsibilities as Packaging & Media Designer:
Meeting clients or colleagues to discuss the design brief.
Working closely with doctors, sales and marketing staff and other skilled people.
Understanding technology, production methods and materials (such as Medicine, Vaccines, etc.)
Working within budgets.
Working to deadlines.
Researching similar products and developing ideas.
Making sketches of ideas by hand or computer, and developing the most effective ideas into detailed drawings using specialist computer software.
Ordering samples or working models of designs.
Producing reports and presenting their ideas to colleagues and clients at various stages of the design process.
Modifying ideas according to the feedback they receive at these sessions.
Overseeing the testing of the chosen design.
Responsibilities as IT Technician:
Assists management in Business Applications Support Turnover initiatives between IT and the Business.
Weekly presentations of any changes or updates in various software used.
Administration of the main database of accounts and store.
Keeping all the computers and servers updated.
Installing hardware and software systems.
Maintaining or repairing equipment.
Troubleshoot, analyzes and recover system when malfunction occurs.
Performs back-up, recovery and systems monitoring.
Setting up computer security measures.
Evershine Trading Solution, Karachi
Office Administrator / Database Administrator
July 2007 to Oct 2012
Responsibilities
Work with designers to implement site templates and CSS styles guidelines.
Participate in design reviews in a team setting following required development methodology.
Develop software module detailed in requirements and approved design.
Design and implement database.
Assists application supplier teams on new or current software, hardware, testing, upgrades, and implementations.
Direct less experienced technical support staff in research, analysis, and instruction.
Assists management in Business Applications Support Turnover initiatives between IT and the Business.
Provide help desk support to team members by responding to orders and tickets submitted through helpdesk software.
Citibank NA, Karachi, Pakistan.
Customer loyalty Retention officer
Customer loyalty unit - (CLU)
May, 2005 to April 2007
Responsibilities
Deal with customer issues, solving problems.
Coordinate with cross-functional departments in ensuring process delivery.
Manage a team to make sure get the quality work done before deadline as per business need.
To develop regular and ad-hoc reports that support decision management processes for credit cards customer related issues also so train the recruits.
Coordinating with other departments for solving the employees’ issues.
Prepare daily basis MIS for the CLU department to helping business retain the profitable customer for the bank.
Personnel Management.
Responsible for preparing and presenting of monthly process flow.
Responsible for training new Recruits about Bank culture.
Trainings/ Workshops Attended
All the Reinstatement calling pitch through promotions & different rewards which is used for all types of CITIBANK CREDIT CARDS.
New campaign for credit cards (made by Bank).
New promotions for the credit cards customers as per the Bank policy.
Stress Management course at Army Welfare Trust (AWT) Plaza CITIBANK N.A Pakistan.
Education
HAMDARD UNIVERSITY 2002 – 2005
Karachi, Pakistan.
Bachelors in Business Administration.
GOVERNMENT PREMIER COLLEGE 1995 – 1997
Karachi, Pakistan.
Intermediate in Commerce
THE PAKISTAN NATIONAL HIGH SCHOOL, DUBAI1994 – 1995
Dubai, United Arab Emirates
Matriculation in Science
Diplomas/ certificates
Specialized Diploma in Computer Hardware and Network Administration.
Diploma in E-commerce (IT).
Computer Basic Course (Dos, Lotus, Windows).
Training course in Computer Applications.
Personal Profile
NationalityPakistani
Marital StatusMarried
