Yash Kumar

Yash Kumar India | linkedin.com/in/yash-kumar2 WORK EXPERIENCE Speechify Executive Assistant Remote Jul 2024 - Nov 2025 Streamlined administrative operations by managing Executive calendar scheduling, overseeing high‑volume email inboxes, resulting in smoother day‑to‑day workflows. Boosted company’s SEO rankings by securing link building partnerships with reporters, bloggers, influencers through research and outreach. Sourced and contacted technical talent via LinkedIn, GitHub, etc. while coordinating logistics—including interview scheduling, candidate communications, and feedback loops —ensuring a seamless, positive candidate experience. Coordinated and partnered with senior leadership on diverse ad‑hoc initiatives—including market research, app content curation, and document preparation—within a remote‑first, asynchronous work environment. American Express Senior Credit Specialist Gurgaon, India (Remote) May 2019 - Oct 2023 Spearheaded the review of customer financial information and adeptly resolved credit reporting disputes (e-OSCAR) for Loan and Credit Card accounts as a vital member of the Credit Bureau Unit (Back Office) team. Exceeded targets by consistently achieving high CPH (Cases per hour) and meeting deadlines while working remotely since March 2020, showcasing exceptional virtual productivity and proficiency with tools such as Slack and Webex. Worked in a Back-End process ensuring precision in validating customer data, navigating complex regulatory landscapes (FCRA/FACTA) seamlessly to maintain accuracy and compliance. Orchestrated seamless coordination with various internal departments. Allianz Partners Assistance Coordinator Gurgaon, India Jun 2018 - May 2019 Operated efficiently within the demanding Roadside Assistance inbound call center, skillfully handling high call volumes during peak periods. Employed effective communication strategies with customers, proficiently probing for faults and expeditiously dispatching services to address their needs promptly. Collaborated seamlessly with other departments, actively acquiring essential customer data, conducting follow-ups on previous cases, and facilitating smooth customer transfers to relevant departments. EDUCATION Heriot-Watt University BSc in Physics Edinburgh, UK Graduation Date: Sep 2017 St. Thomas of Aquin's High School Scottish Highers Edinburgh, UK Graduation Date: Jun 2014 SKILLS & INTERESTS Skills: Operations, Credit Reporting, Link Building, Financial Information Review, Administrative Assistance, Recruitment Coordination, Data Entry, Financial Processes, SQL, Compliance & Regulations, Interdepartmental Coordination, Service Coordination, Customer Service, Research, Report Writing Tools: Slack, Google Workspace, Microsoft Office (Excel, Word, PowerPoint), AI & Automation Tools (ChatGPT, Grok etc.), CRM Software CERTIFICATIONS IBM Data Science Professional Certificate (February 2022)