Yasfia Garcia Juarez

YASFIA GARCIA-JUAREZ 6216 Bishop Place Riverdale GA. 30296 - - SENIOR CUSTOMER SERVICE PROFESSIONAL ◆ Extensive background in customer service with expertise in building, revitalizing and maintaining a company’s positive relationship with their customers, clients and staff. ◆ Highly respected and dynamic achiever in exceeding expectations, specializing in time management, team work, and problem resolution to achieve desired results. CAREER HISTORY Retail Associate Beauty Master Beauty Supply Store (Riverdale, GA) November 2021-August 2022 Interacted with customers, offered information about products, maintained and organized the store area, received merchandise, displayed fashion items and trained new employees. Customer Service Representative Georgia Power Company (McDonough, GA) June 2017-May 2018 Assisted with the connection and disconnection of electrical services on the residential level. Reported power outages, assisted with making payments and set up payment arrangements on delinquent accounts. Client Services Analyst Athenahealth, Inc (Atlanta, GA) October 2016- February 2017 Provided technical support to doctors, nurses and individuals in the healthcare industry. Assisted individuals with filing healthcare claims and navigating and troubleshooting technical issues within their CRM software. Customer Service/Compliance MAXIMUS GA CAPS (Atlanta, GA) September 2015- October 2016 Provided document management and risk mitigation services for Georgia’s child care assistance program. Received, reviewed, and legally validated all compliance documents submitted by child care providers. Facilitated weekly welcome training for all newly enrolled CAPS child care providers; and ensured ongoing provider compliance education. Customer Service Representative Southeastrans, Inc. (Atlanta, GA) December 2013- September 2015 Provided customer service to Medicaid recipients by scheduling transportation to and from non-emergency medical appointments. Answered an average of 150 calls per day, collaborated with the dispatch team to locate drivers and get estimated times for patient pickup and drop off. ACCOMPLISHMENTS ◆ Consistently exceeds company goals and expectations. ◆ Assisted with escalated calls and customer/client retention. ◆ Consistently received top scoring in quality monitoring and adherence. ◆ Assisted with the training and development of newly hired customer service representatives. ◆ Developed and implemented a training program to assist child care providers with completing required documents necessary to receive funding. ◆ Reduced discrepancies in documentation which increased timely payments for childcare providers. ◆ Developed and implemented a health and wellness program which contributed to less work schedule exceptions and absenteeism. EDUCATION Javelin Technical Training Center Morrow, GA Medical Office Administration 01/2010 to 03/2011