Education
Simultaneous Interpretation (English)
Al-Azhar University
2021 - 2025
Diploma of General Education
Al-Azhar University
Yara
Buat
About Me
2025 - Present
Experience
Administrative Assistant
Lasang Pinoy Restaurant
2017 - 2018
Handled professional email correspondence to support business
Detail-oriented and tech-savvy Egypt born
foreigner with hands-on experience in
email handling, customer support, calendar
management, business presentations. and
lead generation. Proficient in languages,
with excellent communication and
organizational skills. Flexible with rotational
shifts and quick to adapt to new tools and
platforms.
Skills
operations
Managed schedules and set appointments
Conducted market research and data collection to inform
business strategies
Provided customer support including issue resolution, refund
processing, and gathering feedback.
Assisted with day-to-day administrative tasks for efficient
operations.
Customer Service Representative
Teleperformance - Citywalk
June 2025 - October 2025
Administrative Support &
Coordination
Lead Generation & Market
Research
Customer Service & Client
Served as a Customer Service Representative for a property
service account, assisting Guests and Owners through calls,
chats, and emails.
Adapted quickly to different situations and client personalities to
maintain smooth communication.
Assisted in scheduling appointments or forwarding inquiries to
the appropriate department for follow-up.
Support
Presentation & Reporting
Lead Generation
AssureNet
Tech-Savvy & Tools
Adaptability
Attention to Detail &
Organization
October 2025 - Present
Reached out to business owners to introduce services and
assess interest
Ensured a smooth transition between interested clients and the
sales team
Conducted follow-ups with prospects to maintain engagement
and interest
Collaborated with internal teams to align lead generation
activities with business goals
Conducted market research to identify target businesses and
opportunities
