Experience
Administrative Assistant
Lasang Pinoy Restaurant
2017 - 2018
Handled professional email correspondence to support business
operations
Managed schedules and set appointments
Conducted market research and data collection to inform
business strategies
Yara
Buat
About Me
Detail-oriented and tech-savvy Egypt born
foreigner with hands-on experience in
email handling, customer support, calendar
management, business presentations. and
lead generation. Proficient in languages,
with excellent communication and
organizational skills. Flexible with rotational
shifts and quick to adapt to new tools and
platforms.
Provided customer support including issue resolution, refund
processing, and gathering feedback.
Assisted with day-to-day administrative tasks for efficient
operations.
Customer Service Representative
Teleperformance - Citywalk
June 2025 - October 2025
Served as a Customer Service Representative for a property
service account, assisting Guests and Owners through calls,
chats, and emails.
Adapted quickly to different situations and client personalities to
maintain smooth communication.
Assisted in scheduling appointments or forwarding inquiries to
the appropriate department for follow-up.
Lead Generation
AssureNet
October 2025 - Present
Reached out to business owners to introduce services and
assess interest
Skills
Administrative Support &
Coordination
Lead Generation & Market
Research
Customer Service & Client
Support
Presentation & Reporting
Ensured a smooth transition between interested clients and the
sales team
Conducted follow-ups with prospects to maintain engagement
and interest
Collaborated with internal teams to align lead generation
activities with business goals
Conducted market research to identify target businesses and
opportunities
Office Administrator (Paid Trial Period)
***** Psychology Center
February 2026 (2 weeks)
Coordinated and scheduled appointments, effectively managing
Tech-Savvy & Tools
doctors’ calendars and clients bookings.
Adaptability
Maintained and organized confidential client records (physical
and digital) with strong attention to accuracy and detail.
Attention to Detail &
Organization
Handled client inquiries via phone and chat,
professional communication and timely responses.
ensuring
Updated and maintained client data, requests, and appointment
records using Google Sheets.
Supported basic bookkeeping and financial tracking tasks.
Ensured an organized, professional, and client-ready reception
area at all times.
