Yannick Kevin Akamba Ebo

Solve customer Clear verbal and written communication (professional, polite, and concise)

Active listening to understand customer needs

Tone control – adapting tone to match customer mood and context

Multilingual abilities (optional but a plus)

💬 Customer Service Expertise

Problem-solving – resolving issues quickly and creatively

Conflict resolution – de-escalating tense situations professionally

Empathy – showing genuine care and understanding

Patience – especially with upset or confused customers

📞 Technical and Tool Proficiency

CRM tools (e.g., Zendesk, HubSpot, Freshdesk, Salesforce)

Helpdesk software (e.g., Intercom, LiveChat, Zoho Desk)

Knowledge base platforms (e.g., Notion, Confluence)

Ticketing systems and live chat support

Basic troubleshooting skills (for tech-related support roles)

🧠 Soft Skills

Time management – balancing multiple client accounts and requests

Adaptability – handling various industries and customer types

Attention to detail – accurate data entry and message clarity

Self-motivation – staying productive without direct supervision