Yannera Castillo

Yannera Castillo

$5/hr
As a Customer Service Specialist.
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
37 years old
Location:
El Almirante, Santo Domingo Este, Dominican Republic
Experience:
14 years
About

I am a Customer Service Specialist with over 14 years of experience in customer care and management at renowned companies such as España Dominicana Europiel, Ferretería Gigante, and E & M Importadoras. Throughout my career, I have developed a strong ability to provide effective solutions, handle complaints and claims with empathy, and ensure a positive experience for every customer.

I excel in assertive communication, problem-solving, and customer loyalty, enhancing brand satisfaction and loyalty for the companies I work with. Additionally, I have experience with technology tools and CRM systems to efficiently manage inquiries and follow-ups.

I am proactive, results-oriented, and highly skilled in teamwork, always aiming to improve service quality and contribute to the company's growth.

Languages
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