I am a Customer Service Specialist with over 14 years of experience in customer care and management at renowned companies such as España Dominicana Europiel, Ferretería Gigante, and E & M Importadoras. Throughout my career, I have developed a strong ability to provide effective solutions, handle complaints and claims with empathy, and ensure a positive experience for every customer.
I excel in assertive communication, problem-solving, and customer loyalty, enhancing brand satisfaction and loyalty for the companies I work with. Additionally, I have experience with technology tools and CRM systems to efficiently manage inquiries and follow-ups.
I am proactive, results-oriented, and highly skilled in teamwork, always aiming to improve service quality and contribute to the company's growth.