YANINA PAOLA BAGLIERI
1274 Saint Martin Ave, Buenos Aires, AR
T:-
E:-N: Argentinian
LinkedIn: https://www.linkedin.com/in/yaninabaglieri/
Profile: https://angel.co/ybaglieri
Professional Summary
I spend most of my days thinking about the customer and expanding my own knowledge in
that spectrum by being involved with local meetups, startups. I know the value of keeping the
customer happy. No matter how fancy your technology is, if the customer isn't happy...they
aren't buying! I can help your company know exactly how to handle customers pre, during and
post sale cycle to help turn that customer into a brand loyalist. I'm here to streamline your team
and processes so that internal & external customers are set up for success!
Skills
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Detail-oriented
Time management
Well organized
Always pro-active
Leadership
Always motivated
Can handle stress
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Recruiting & Talent Acquisition
Financial Statements
Customer Service
Strategic Planning
Staff recruiting and retention
B2B2C Development
Long-term business planning and
execution
Academic
BBA: Business Administration, 2015
UCES – Buenos Aires, AR
Other: Business Development, 2014
EAN – Buenos Aires, AR
Work History
Senior Consultant, 01/2016 to Current
Self-Employed – International, Worldwide
I’m currently a business consultant on the following areas: HR, Customer Care, Finance,
Administration and Business Development.
CFO / Head of Operations, 01/2014 to 05/2017
Technorides – Miami, FL / Buenos Aires, AR
I performed effective risk management and plan the organizations financial strategy. All
relative departments of the organization were under my command. My goal was to protect the
company's revenues and profits to achieve full financial control and sustainable growth. I also
managed the day-to-day and general Operations, HR, Customer Service, Administration
departments, and work on a daily basis with the CTO.
Responsibilities:
• Analyzed budgets, financial reports and projections for accurate reporting of financial
standing.
• Proposed and achieved cost savings by reducing product return rates.
• Assumed ownership of accounting, forecasting and strategic supply planning.
• Improved supply chain processes by implementing cross-functional efforts in customer
service and repair operations.
• Created strategies to increase client revenue and reduce client spending.
• Synthesized financial and budgetary information to solve problems and develop
alternative solutions.
• Managed high volumes of financial activity in a fast-paced, risk-based corporate
environment.
• Prepared accurate financial statements at end of the quarter.
• Control and evaluate the organizations' fundraising plans and capital structure
• Ensure compliance with the law and company's policies
• Implements human resources strategies by establishing department accountabilities,
including talent acquisition, staffing, employment processing, compensation, health and
welfare benefits, training and development, records management, safety and health,
succession planning, employee relations and retention, AA/EEO compliance, and labor
relations.
• Manages human resources operations by recruiting (Mobile, Java, PHP, C-Level, Ruby,
J2EE, Architects, QA, sales, Administrative), selecting, orienting, training, coaching,
counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff
job contributions; maintaining compensation; determining production, productivity,
quality, and customer-service strategies; designing systems; accumulating resources;
resolving problems; implementing change.
Head of Customer Support, 04/2014 to 11/2016
Technorides – Miami, FL
• Strong leader of customer support staff.
• Facilitated inter-departmental communication to effectively provide customer support.
• Cross-trained and backed up other customer service managers.
• Solved unresolved customer issues.
• Maintained accurate records of past due customer account activity.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Met all customer call guidelines including service levels, handle time and productivity.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.
• Followed-through on all critical inter-departmental escalations to increase customer
retention rates.
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Devised and published metrics to measure the organization's success in delivering
world-class customer service.
Office Manager, 07/2013 to 12/2014
Technorides – Miami, FL
• Conducted research to prepare, gather and proof briefing materials, agendas and decks
for all executive-level meetings.
• Directed administrative functions for the directors, principals, consultants and key
managers.
• Planned and coordinated logistics and materials for board meetings, committee
meetings and staff events.
• Created detailed expense reports and requests for capital expenditures.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare,
hotel and transportation.
• Managed office supplies, vendors, organization and upkeep. Run daily offices
operations.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.
• Organized all new hire, security and temporary paperwork.
HR/ Ops Manager, 01/2011 to 07/2013
Pizza Fast Food Franchise – Buenos Aires, AR
• Established project control procedures such as project forecasts and cash flow
projections.
• Established operational objectives and work plans and delegated assignments to
subordinate managers.
• Drove food costs down by 33% by effectively improving inventory procedures and
reducing spoilage levels.
• Maintained high standards of customer service during high-volume, fast-paced
operations.
• Create, review and implement business procedures
• Hire, train, assess and fire staff. Execute HR administrative responsibilities (AFIP, files,
onboarding, off boarding, legal compliance, etc)
• Develop, evaluate, strategies, and put into operation measures to make the company
successful. Propose new policies to generate higher revenues for the company.
• Develop business goals, and design strategies and organize business resources to
advance those goals.
Executive Assistant, 01/2010 to 01/2011
Persa – Buenos Aires, AR
• Conducted research to prepare, gather and proof briefing materials, agendas and decks
for all executive-level meetings.
• Managed the CEO's complex and frequently changing travel arrangements and
coordinated the pre-planning of trips.
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Managed external contacts for CEO and kept track of periodic communication needed
for priority contacts.
Created expense reports, budgets and filing systems.
Conducted research to prepare, gather and proof briefing materials, agendas and decks
for all executive-level meetings.
Greeted visitors entering the office, determined the nature and purpose of visit and
directed them to the appropriate destination.
Assisted with team building initiatives and overall support for maintenance of
organizational culture and employee morale.
Supported the human resources department in the annual employee review process to
manage performance merit increases, onboarding of new staff, coordinated interviews
and files.
Directed administrative functions for the directors, principals, consultants and key
managers.
Distributed company-wide announcements, booked conference rooms and coordinated
catering for annual staff development forum.
Languages:
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English: Bilingual
Spanish: Native
