Yanga Magaxana

Yanga Magaxana South Africa Eastern Cape East London - |- Objective I am a solution-orientated, customer service professional with a background in inbound sales, skilled in problem solving, conflict resolution and interpersonal skills. In possession of a Diploma in marketing management. I am a highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence Experience Dmc debt management Oct 2021 - Mar 2022 Sales representative Successfully resolved 95% of customer's complaints resulting to a massive decrease in customer escalations. Performed collection of overdue debts, reconciling on more than 20 accounts queries per month. Maintained records in diary notes, debt status codes, repayment progress and customer details to guarantee customer accounts were accurate and up to date at all times. Giving full attention to what other people are saying, taking time to understand the points made, asking appropriate questions. Igqabi lama-Africa pty (Ltd) Aug 2022 - Dec 2022 Marketing in-service trainee Developed engaging content for the company's social media accounts. Maintained strong written communications, utilizing grammatically accurate sentences to answer questions. Assisted in branding of the company, resulting to an increase in brand awareness and customer engagement. Provided support to the content manager, resulting in a positive impact on the company's overall performance. Preply September 2023 Online Language tutor Conduct research on new teaching material methods and always be up to date with the learning software. Convince students via messaging to book and subscribe to my lessons. Prepare and deliver lessons to students with different goals and diffent speaking levels. Diaries all the important information about each student. Recieve feedback from students and report on their progress. Education Walter Sisulu University Dip in Marketing Management Nqf level 6 2024 Gobinamba senior secondary school Matric Grade 12 2017 Skills Customer service support Microsoft Word, Excel Problem-solving Active listening Marketing Time management Excellent written and verbal English skills Telephone etiquette Strengths Communication skills : effectively communicate with customers resulting in successful resolution of accounts. -Negotiation skills: proven ability to navigate settlement arrangement resulting in increased debt recovery -Attention to detail: Highly detail-oriented with the ability to detect customer's discrepencies effectively Writing skills : during the course of communication in English writing and speaking proper English was an emphasis.