YANA ROCEL
ESPELETA
SOCIAL MEDIA MANAGER | CUSTOMER SERVICE EXPERT
CONTACT INFO
Phone
-
Email-Address
Paranaque City, Metro Manila, PH
PROFESSIONAL SKILLS
CREATIVE PORTFOLIO:
https://yana-espeleta-creativeporfolio.my.canva.site/yanaespeleta-portfolio
SKILLS
Social Media Management
Customer Service
Graphic Design
Sales Assistance
Administrative Support
Problem-Solving
Organization
Communications
Adaptability
Attention to Detail
Time Management
SOFTWARE EXPERIENCE
SOCIAL MEDIA PLATFORMS:
Facebook, Instagram, Tiktok, Youtube,
X (Formerly Twitter), Pinterest
GRAPHIC DESIGN/PHOTO AND VIDEO EDITING TOOLS:
Canva, Adobe Lightroom, Snapseed, Capcut, Invideo
COMMUNICATIONS TOOLS:
Gmail, Yahoomail, Whatsapp, FB Messenger, Zoom,
Skype, MS Teams, Slack
TASK AND PROJECT MANAGEMENT TOOLS:
Notion, Monday.com, Clickup, Clockify
ADMINISTRATIVE AND WORKSPACE TOOLS:
Google Workspace (Drive, Docs, Sheets, Calendar, Meet)
Microsoft 365 (Word, Excel, Outlook)
Otter.io, Chatgpt, Grammarly, Dropbox
WORK EXPERIENCE
SOCIAL MEDIA MANAGER | SENIOR ACCOUNT SPECIALIST
EGB Gaming and Entertainment Trading | Jul 2022 - Jan 2024
Managed client accounts, serving as the primary point of
contact for inquiries, requests, and issue resolution.
Collaborated with cross-functional teams including
marketing, design, and sales to align social media efforts
with overall business objectives.
SOCIAL MEDIA MANAGER | SALES ASSISTANT
Lakeview Memorial Park Inc. | Sept 2020 - Jul 2022
Developed and executed social media strategies to
promote property listings, showcase company
achievements, and engage with the target audience.
Assisted the sales team with lead qualification, client
communication, and appointment scheduling to facilitate
property viewings and closings.
SENIOR FOREIGN EXCHANGE TELLER
HG-III Currency Trading Inc.| Dec 2017 - Jul 2019
Managed currency exchange transactions for travelers at
an airport-based foreign exchange kiosk, ensuring
accuracy and compliance with regulatory standards.
Supervised and trained junior tellers in transaction
processing procedures, cash handling protocols, and
customer service best practices.
CUSTOMER SERVICE REPRESENTATIVE
Teletech Customer Management Phils. Inc. | Sep 2016 - Nov 2017
Handled incoming calls from customers of a
telecommunications company based in the US, addressing
inquiries, troubleshooting issues, and providing solutions in a
professional and timely manner.
Educated customers on product features, service offerings,
and promotional deals to enhance their overall experience
and satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services Inc. | Mar - Aug 2016
Provided top-tier customer support by addressing issues
related to product inquiries, parcel tracking, delivery status,
returns, refunds, and account management for the UK market
of the world's largest e-commerce website.
EDUCATION
BULACAN STATE UNIVERSITY
June 2013 - March 2016
Bachelor of Science in Nursing
LANGUAGES
FILIPINO (Native Language)
ENGLISH (C2 Advanced Level)
SAN PABLO COLLEGES
June 2012 - March 2013
Bachelor of Science in Mass Communications
