Yana Karpovich

Yana Karpovich -- Virtual Assistant Highly motivated and detail-oriented virtual assistant with an analytical and strategic mindset. My main skills are communication, customer support, outreach, content strategy, influence marketing, and data annotation (please, check the Skills section). The other projects not listed below: promoting AI service, LinkedIn and blogger outreach, listing items on marketplaces, setting up digital shops, creating portfolios, and organizing an award conference. WORK EXPERIENCE SKILLS Customer Support Specialist Gorniy Rodnik 04/2021 - 08/2023, E-commerce & Retail Communication Minsk, Belarus Research Outreach Influence marketing Achievements/Tasks Content strategy Consulted 5K+ English-speaking customers in an online store on Etsy Customer support Successfully resolved 50+ cases Data entry Data Annatator & Web Search Evaluator Pactera Edge / Telus International / Lionbridge / Yandex 01/2020 - 10/2023, Remote Achievements/Tasks Transcribed, translated from English, and annotated social media content Transcription Etsy Networking CRM Midjourney SMM Copywriting Community driving Business Correspondence Marketplaces Translation Annotation Slack Notion Managing Assistance LinkedIn Airtable Telegram Trello Google Suite Optimized web search results according to inquiries Online Shop Administrator Samae Mae 02/2019 - 07/2019, Retail PET-PROJECTS Minsk, Belarus Achievements/Tasks Provided customer support and retrieved import supplies from scratch that led to a sales boost at 19% Caregiving Leave Caregiving Leave 03/2018 - 01/2019, Minsk, Belarus Accountant & Loan Document Specialist 5th City Dental Clinic/MTBank/Kamena-Most 02/2013 - 02/2018, Minsk, Belarus Achievements/Tasks Provided accounting for cash and material assets and inventory management, examined and archived loan documents Copywriter Etxt 08/2012 - 01/2013, Remote Achievements/Tasks Created promo posts and various articles InterMind [Informal educational project for Soft Skill Lab] (03/2023 - Present) Create presentations for English classes Lead a content strategy that includes combining practicing English and soft skills strategies CERTIFICATES English for Career Development Course [American Center, 2023] Was taught by Rachel Koch, a career & English specialist from U.S. Department of State LANGUAGES Russian Minsk, Belarus Achievements/Tasks Compiled the unified guidelines on qualifications requirements EDUCATION Management Belarusian State Economic University 2005 - 2010, Reached 590+ subscribers on Telegram Lead a content strategy English Junior Research Assistant Institute for Research on Labor 07/2010 - 07/2012, Soft Skills Lab [Community for IT-specialists] (11/2022 - Present) Minsk, Belarus Belarusian