Yan Volis

Yan Volis 2942 W 5th St Apt 4-S, Brooklyn, NY 11224 Tel: - | Email:- Skills • • • • • • • IT support and troubleshooting for large user bases (800+ users). Device deployment and configuration (phones, MiFis, security systems). Network security protocols and system backup/recovery. Active Directory, Salesforce, AirWatch, ARS7, and Exchange Admin Console. Web programming (JavaScript, Python) and SharePoint documentation. Project management, resource allocation, and deliverables tracking. Strong communication and technical training expertise. Professional Experience Computer Service Technician Level 2 New York Business Integrity Commission, New York, NY August 2022 – Present • • • • Managed IT projects, including upgrading and configuring 60+ devices and overseeing deployments. Administered AirWatch for 200+ users, ensuring data security and smooth transitions. Created user manuals and trained staff on SharePoint and helpdesk practices. Configured Active Directory accounts and OUs to streamline onboarding and offboarding processes. Computer Service Technician Office of New York City Comptroller, New York, NY May 2018 – August 2022 • • • • Provided technical support to 800+ users via phone and ticketing systems. Resolved connectivity and security issues, adhering to best practices. Wrote SharePoint instructions and trained users to optimize workflow. Supervised installation of AIPHONE and camera security systems, managing vendor and stakeholder communications. Education Master of Science: Information Systems Touro College - Graduate School of Technology, New York, NY 2016 • Focused on networks, system security, project management, and virtual systems. Bachelor of Science: Data Communications Touro College, New York, NY 2012 • • Graduated Magna Cum Laude (GPA: 3.7). Awarded for outstanding academic achievement in data communications. Certifications • CompTIA A+: Validated IT troubleshooting and network expertise. Notable Projects • • Device Deployment: Successfully upgraded and deployed 60+ devices, creating training materials and user guides for seamless adoption. Security System Installation: Led AIPHONE/camera security installations, delivering on time and within budget.