Yakubu Mohammed Bello

YAKUBU MOHAMMED BELLO Block 97, Flat 3 Iponri Housing Estate, Surulere, Lagos. E-mail-Tel: -, - SUMMARY A well-grounded computer engineer with over two years of experience in the Information Technology and Services sector. Providing client/Customer Support, Testing web applications, gathering business requirements and project management and monitoring were my Key areas of focus among others. My constant driving factors are enthusiasm, willingness to learn, doggedness and professionalism. I derive satisfaction from discharging my duties in an excellent and timely fashion. I possess full working knowledge of Software Development Life Cycle and have a decent knowledge in web development technologies WORK EXPERIENCE Federal Airports Authority of Nigeria - FAAN Engineer , Electronics /ICT January 2018 - Date Parkway Projects Limited, Yaba Software Quality Assurance and Testing Officer, March 2017 – January 2018 Responsibilities: Using manual and automated tools to determine the performance, reliability, bugs and other failures of software solutions. Responsible for functional, System, Regression, Integration and User Acceptance Test. Collaborating with Software developers and Solution Support personnel to provide well documented, tested, verified and quality software solutions to clients. Articulation of Documentations for Software Project Plans/Charts Requirements, Resources and Prototype. Meeting with clients and stake holders to understand project needs and translate this in terms of implementation. Verifying and validating software solutions prior to User Acceptance Test - UAT. Monitoring and tracking progress status and outcomes of testing process. Routine Software Project Monitoring and Status dissemination both written and oral. Project Go-Live Compliance. Parkway Projects Limited, Yaba Customer Support Officer, October 2015 – March 2017 Responsibilities: Provision of first level support for product offerings Receive, document and resolve clients/subscribers complaints Escalate clients/subscribers as applicable to support or helpdesk Telephone and e-mail marketing of product features and enhancements to clients/subscribers Maintain appropriate logs of operational activities Professional management of incoming/outgoing correspondence via telephone or post mail Professional reception and attendance to guests and visitors Collate and provide reports to appropriate unit Managing and maintaining good client relationship in ensuring a healthy customer experience; ensuring escalated customers’ complaints, issues or challenges are amicably resolved Active engagement in the achievement of goals and objectives in line with the company’s vision, relevant to responsibilities granted to me by the organization ESMCS (Etisalat Contact center) Customer Service Representative I (CSR I), March 2015 – July 2015 Act as a frontline communication point between the company and our subscribers Answering product and service questions that customers may have while also suggesting information about other products and services. Receives, processes and verifies the accuracy of information from customers utilizing the organizations’ internal CRM Updating customer profile on the network Supporting sales and development departments Initiates required action in response to customer enquiry or issues, and ensure proper documentation on CRM tool Build and maintain the subscriber trust in our brand [NYSC] Government Science College Aliero, Kebbi State Computer Studies Teacher, March 2013 – March 2014 Students Industrial Work Scheme, National Engineering and Technical Company (a subsidiary of NNPC) Lagos, Nigeria, – Helpdesk/System support officer, Information Technology department, Dec 2010 – May 2011 SKILL SET Test case development and execution Bug monitoring and closure Requirements gathering Good client management abilities Good presentation and public speaking skills Project monitoring and status dissemination to stakeholders Project plan preparation with MS Project Creation of project user manuals Strong analytical and problem solving skill Effective communication techniques Willingness to learn/acquire new technologies/skills relevant to my career Customer relationship management Use of internet/intranet General Application and Maintenance of computer PROFESSIONAL COURSES University of Maiduguri Certificate of Proficiency in Computer Aided Design, May 2011 Joint Professionals Training & Support Int’l Certified International Project Managers’ Course and MS Project Tool, November 2013 Kano Computer College, Kano Certificate in Computer Appreciation (Distinction), October 2005 EDUCATIONAL HISTORY University of Maiduguri, Maiduguri, Borno State B.Eng. (Hons) Computer Engineering, 2007 – 2012 Federal Government College, Daura West African Examination Certificate, 2002 – 2005 Federal Airports Authority of Nigeria (FAAN) Secondary School, Kano NECO, Junior Secondary Certificate, 1999 – 2002 BIO Sex: Male Date of birth: 8th May, 1988 Marital Status: Single Nationality: Nigerian State of Origin: Borno Local Govt. Area: Biu Religion: Islam HOBBIES Reading local News and Global Updates Playing Lawn tennis Computing REFERENCES Available on Request