EL Garni
Yahia
BBA, Sales, Marketing,
Management and
Communication
+90 -
Proficient Customer service agent, with superior work ethic and expertise in
-
working from scripted responses to resolve customer problems. Driven and
Hasanpaşa Mah.
responsible with adaptable, solution-oriented nature. Excellent conflict mediator
Sogutlucesme Cad. Haci
and efficient multitasker. Focused experienced in overseeing social media marketing
Necip Usta sk. no:11/6, No:
11, Kat: 2, Daire: 6
EDUCATION
Program Management
Professional
Certificate (PgMP)
for growing organizations. Accomplished in improving lead prospecting, customer
acquisition and brand awareness. Offers top skills in planning and project
management
EXPERIENCE
Technical Support agent
Uncapped . June 2021 - January2022
design and implement strategies to increase company sales revenue
and expand the company’s base in the market
ORIENTEM LTD
Cooperation For
Business Management
2020
Google Digital
Marketing Certificate
Google Digital Garage
2019
Bachelor of Business
Administration
International
University of Rabat-
LANGUAGES
English :Native Speaker
French : Advanced
Arabic : Native Speaker
Reaching out to potential leads through a variety of channels, such
as email, phone, text, and social media.
Participating in company meetings with sales managers and other
sales reps. This usually involves providing a recap of recent results
and accomplishments to show they’re hitting their quotas.
Sales specialist
Sofitel · April 2020- Mars 2021
Developing and implementing strategies that promote a company
or brand's products
Managing various channels like social media networks, website
content and email marketing to deliver a persuasive and cohesive
marketing message to their audience.
Using strong analytical ability to evaluate end-to-end customer
experience across multiple channels and customer touch points
Customer Support Representative
Azurreo · July 2019 - February 2020
Educated clients on account services and resolved client inquiries
regarding statement information and account balances.
Provided primary customer support to internal and external
Skills
Market Research
Pricing Strategy
Social Media
Marketing
Documentation and
reporting
Outstanding
communication
skills
customers.
Educated customers on company systems, form completion and
access to services.
Recommended products to customers and suggested other options
if preferred product was unavailable.
