Yagiz Molo

Yagiz Molo Istanbul, Turkey | - |-| Linkedin | Native Turkish, English & German C1 ABOUT ME Technically skilled Support Specialist with a background in engineering, data analysis, and web technologies. Proficient in Linux, Windows, Python, Java, and SQL, with strong troubleshooting and scripting skills. Experienced in multicultural environments across Europe, and fluent in Turkish, English, and German. Known for delivering high-impact support, blending technical insight with business awareness to drive user satisfaction and operational success. WORK EXPERIENCE OpenText​ Account Development Executive ​ Istanbul, Turkey(On-Site) November 2024 - Present ●​ Conducted lead generation activities to identify and nurture new business opportunities in Turkey and Eastern Europe for OpenText's technologies, resulting in a 20% increase in sales pipeline. ●​ Collaborated with sales and sales engineering teams to develop strategic sales approaches and overcome prospect objections, achieving a 15% increase in deal closure rates. ●​ Stayed updated on industry trends to align offerings with client needs and track performance for regular updates, improving customer satisfaction by 25%. Interra​ Technical Support Specialist​ Istanbul, Turkey(On-Site) Jan 2024 - November 2024 ●​ Troubleshoot software and hardware issues in Linux-based touch panel devices using Java and Android SDK tools (e.g., logcat). Retrieve logs remotely, extract and analyze data, and compare values using MySQL to identify and resolve errors. ●​ Create JavaScript scripts and JSON files to help customers connect devices to the cloud and use them remotely. Provide technical support for network issues such as IP problems, connectivity, and data errors. ●​ Support mobile application issues and interface between customer reports and internal dev teams for timely resolution. Apply knowledge of TCP/IP, UDP, and OSI models to resolve communication breakdowns.​ Lead internal knowledge sessions, contributing to team improvement and process optimization. Collaborated in a project implementing a key feature that improved global customer satisfaction and reduced ticket volume.​ STÄUBLI​ Sales Engineer​ Istanbul, Turkey (On Site) Sep 2021 - Jan 2024 ●​ Successfully closed a high-stakes deal, selling a kit to a single client for around 400K EUR, demonstrating adept negotiation skills and significantly contributing to company revenue. ●​ Contributed to a 50% revenue increase as a Sales Engineer by utilizing effective strategies, market insights, and cross-functional teamwork. ●​ Managed stock levels using SAP, coordinated with the warehouse and CTS manager for optimal inventory, and localized Stäubli Machines in Turkey, overseeing service bidding and spare parts management. ALTINAY Technology Group​ Engineering Intern​ Istanbul, Turkey (On Site) May 2018 - Aug 2018 ●​ Designed components using bolt calculations in Siemens NX for unmanned military vehicles, ensuring structural integrity and functionality. ●​ Developed a pivotal plate for military police launch missiles, showcasing expertise in critical designs. ●​ Collaborated with cross-functional teams for seamless integration, enhancing project efficiency and effectiveness. EDUCATION University Of Stuttgart​ Mechatronics Master's Degree ​ ●​ Specializations: Control Engineering, Machine Learning Bahcesehir University ​ Mechatronics Engineering Bachelor’s Degree ​ ●​ Activities and Societies: IEEE Stuttgart, Germany Aug 2019 - Aug 2021 Istanbul, Turkey Sep 2015 - Jul 2019 LICENSES & CERTIFICATIONS & AWARDS ●​ C1-TestDaF German Certificate ○​ EZ-Plus Stuttgart ●​ The Duke of Edinburgh’s International Award Foundation ●​ Google Ads Creative Certification ●​ Java, SQL, HTML, Python, C# Certifications ○​ Sololearn ○​ yagizmolo · GitHub PROJECTS 3D Concrete Printer Machine​ Istanbul, Turkey ​ 2019 ●​ Contour Crafting(CC) had been used during concrete printing. Used Arduino Mega as a microcontroller board. Digital Thermometer mit PIC Microcontroller​ Istanbul, Turkey ​ 2018 ●​ Used PIC Microcontroller(Embedded Systems). Utilized assembly language based on C programming. SKILLS & INTERESTS Skills: Turkish (Native), English (C1), German (C1),Data Management, Data Validation, Financial Modeling, Budget Control, Business Intelligence, CRM (Salesforce, SAP), Microsoft Excel, SQL, Python, Java, Market Analysis, Commercial Operations, Contract Documentation, Expense Tracking, Reporting, Project Documentation, Administrative Support, Task Management, Inventory Management, Technical Documentation, Relationship Management, Teamwork, Problem-Solving, Attention to Detail, Adaptability