Yadery Mar Polanco Lora

Yadery Mar Polanco Lora SUMMARY CONTACT Dedicated, and service-oriented person committed to helping others, good communication skills and leadership inclination, Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. - Santo Domingo Republica Dominicana SKILLS EXPERIENCE • Customer Service Alorica - Customer Service Agent Santo Domingo, Republica Dominicana • 03/2022 - 07/2023 • Assisted customers with inquiries regarding products and services through chat. • Adjusted bills and refunded money to resolve customers' service or billing complaints. • Set up and activated customer accounts. • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. • Educated customers on special pricing opportunities and company offerings. • Advised customers on purchasing decisions based on their individual needs. • Upselling • Customer Relationship Management (CRM) • Problem Resolution • Outstanding Communication Skills • Customer Complaint Resolution • Advanced Bilingual Knowledge (Spanish & English) • Managed a high volume of Messages. Support Services Group - Customer Service Agent Santiago De Los Caballeros, Republica Dominicana • 07/2021 - 01/2022 • Assisted customers with inquiries regarding products and services through phone, email, and chat. • Provided product information to customers in a timely manner. • Resolved customer complaints quickly and efficiently. • Processed refunds, returns, exchanges, and order cancellations according to policy. • Tracked orders from placement to delivery using internal systems. LANGUAGES English: Spanish: Full Professional Native/ Bilingual EDUCATION High School Diploma Colegio Cerro Alto Santiago De Los Caballeros, Republica Dominicana • 06/2018 • [2018] Highest Academic Score Some College (No Degree): Medicine (Pre-Medicine) Universidad Autonoma De Santo Domingo Santo Domingo, Republica Dominicana