Yabaka Agnes

Agnes Yabaka CUSTOMER SERVICE REPRESENTATIVE About Agnes Yabaka A dedicated and professional Customer Service Representative with over 5 years of hands-on experience in client support, appointment setting, and customer relationship management. My passion lies in creating meaningful connections with customers, ensuring they feel valued, heard, and satisfied at every touchpoint. Throughout my career, I’ve worked across industries including telecommunications, sales, and administrative support, where I developed strong skills in problem-solving, clear communication, and conflict resolution. I am known for my ability to stay calm under pressure, handle complex issues with empathy, and provide solutions that balance customer needs with business goals. What sets me apart is my belief that customer service is more than problem-solving, it’s about building trust. I strive to turn every interaction into a positive experience that fosters long-term loyalty Soft Skills Technical Skills CRM Systems: Salesforce, HubSpot, Zoho CRM, Communication (verbal & Zendesk, Freshdesk written) Helpdesk Tools: Intercom, Help Scout, Tawk.to, Active Listening LiveChat Empathy & Patience Call & Communication Tools: Aircall, Problem-Solving RingCentral, Microsoft Teams, Zoom Conflict Resolution Social Media Platforms: Facebook, Instagram, Multitasking WhatsApp Business, LinkedIn, Twitter (X) Adaptability & Flexibility Data & Reporting: Microsoft Excel, Google Team Collaboration Sheets, Power BI, Google Analytics Time Management Productivity & Task Management: Trello, Asana, Critical Thinking ClickUp, Notion Stress Management Knowledge Base/Documentation: Confluence, Emotional Intelligence Notion, Guru Email & Messaging: Outlook, Gmail, Slack TOOLS I WORK WITH Why you should hire me I bring over 5 years of proven experience in customer service, sales support, and client relationship management, with a consistent record of exceeding expectations. My ability to combine empathy, active listening, and problemsolving ensures that every customer interaction leaves a positive impression. I am not only skilled in handling calls, chats, and emails, but also proficient in using CRM systems, helpdesk tools, and social media platforms to deliver fast and effective support. Beyond resolving issues, I focus on building long-term customer loyalty and helping businesses grow through improved customer experiences. What sets me apart is my adaptability, resilience, and strong communication skills , I thrive in fast-paced environments, can multitask effectively, and work seamlessly within teams. With my commitment to continuous learning and excellence, I am confident I will add value to your organization and contribute to achieving your goals. MY PROJECT GALLERY Appointment setting leads Certifications Testimonials Derek Rodriguez I worked with Agnes on appointment setting, and she was outstanding. From the start, she showed professionalism and excellent communication skills. She quickly understood our business needs and handled outreach with confidence and persistence. Thanks to her effort, we secured several qualified appointments that directly boosted our sales pipeline. Agnes was reliable, organized, and always kept me updated. I highly recommend her to anyone looking for a dependable and resultsdriven appointment setter. _ CEO, Alpha Outreach Ekwutosi Cynthia Agnes has been an incredible Customer Success Manager for our team. She built strong relationships with our clients, understood their needs, and always went the extra mile to ensure they were happy with our services. Her problem-solving skills and proactive communication helped us reduce churn and increase customer satisfaction. Agnes consistently turned challenges into opportunities, and our clients truly valued her support. I would gladly recommend her to any organization looking for a dedicated and results-driven Customer Success Manager. _ Founder, Digital Witch Community Work with me LINKEDIN www.linkedin.com/in/agnes-yabaka9a589322b PHONE - EMAIL-