Yabaka Agnes

I am a highly motivated and results-driven Customer Service and Sales Professional with over five years of experience providing exceptional client support, managing customer relationships, and driving business growth through effective communication and problem-solving. My professional journey has equipped me with extensive experience in cold calling, appointment setting, virtual assistance, and administrative support across various industries.

I am passionate about helping businesses strengthen their customer connections and achieve measurable results. Throughout my career, I have worked with clients from different parts of the world, ensuring their customers receive prompt, courteous, and efficient service. My ability to multitask and remain organized under pressure allows me to handle customer inquiries, manage schedules, and follow up on leads effectively and efficiently.

As a Virtual Assistant, I am proficient in CRM tools such as HubSpot and Zoho, as well as Microsoft Office and Google Workspace. I excel at handling emails, scheduling meetings, managing calendars, and supporting day-to-day operations. My communication skills and attention to detail have been key to maintaining smooth workflows and fostering positive client relationships.

In addition to my technical and administrative skills, I bring a strong sense of professionalism, empathy, and dedication to every task I undertake. I believe that customer satisfaction is the foundation of business success, and I always strive to exceed expectations by delivering timely and quality service.

I also have certifications in Customer Service from LinkedIn and the Caring Institute (Customer Care Professionals), which have enhanced my knowledge and approach to handling diverse customer needs. My background as a Cold Caller at Cutting Edge Agency and an Appointment Setter at Upwork has given me hands-on experience in sales communication, lead generation, and customer engagement.

I am currently seeking new remote opportunities where I can apply my expertise to support business goals, improve client satisfaction, and contribute to overall success. I look forward to collaborating with organizations that value integrity, teamwork, and growth.