Ximena Martinez

XIMENA MARTINEZPALACIOS Communications, administrative assistance and customer care specialist PERSONAL INFORMATION Birth Bogotá, June 8th, 1987. Nationality Colombian. Age 30 years. Marital status Single. Phone- Email- PROFILE Qualified with communicative and administrative skills. I’m honest, responsible and very detail oriented. I have extensive experience in high profile assistance and customer care management, I have worked leading commercial and customer service teams. I’m bilingual, willing to work in a company with a good environment where I can grow and develop my skills and career. EDUCATION 2003 Silveria Espinosa de Rendón High school - Bachelor 2011 Jorge Tadeo Lozano University - Media developer Graphic Design 2013 EAN University - Modern Languages LANGUAGES Spanish Native. English Advance operative domain. EXPERIENCE VANTECH GROUP APRIL 2016 - APRIL 2017 PROJECT MANAGER - BILINGUAL ADMINISTRATIVE AND MARKETING ASSISTANT As assistant, I have been in charge of administrative tasks like reports, expenses and errands management email management, tickets and travel management, phone calls, appointment setting and schedules, create reports, analysis and basic data research. I also managed sensitive and confidential information following security regulations. As graphic designer, I’m able to create digital and graphic content, manage social media, email campaigns and marketing content. As Project Manager I was in charge of training and develop better client reltionshps by assurance of work load and quality with other assistants. VEMMA NUTRITION SAS DECEMBER 2014 - NOVEMBER 2015 BILINGUAL CRM In charge of commercial and customer service through multiple channels: email, telephone and in-office service. In charge of planning events for business presentation. As an alternative task I was in charge of administrative processes such as billing for petty cash, receiving and organizing documents, call transfers and manager assistant. Designer of POP and web/social material to increase and improve sales of our products. SIE SOFTWARE FEBRUARY2014 - DECEMBER 2014 BILINGUAL ADMINISTRATIVE COORDINATOR Responsible of one account in the company working on software set up and after-sales assistance. In charge of administrative processes: interviewing, hiring, scheduling visits and managing agenda for management activities. Designer of corporate image for external clients. BPO TELEDATOS SUTHERLAND APRIL 2011 - DECEMBER 2013 BILINGUAL CUSTOMER CARE During this time, I worked as a commercial and customer service agent, technical support agent, quality analyst and supervisor on international accounts for customers in United States. WORK REFERENCES VANTECH GROUP OSCAR MORA CHARRIA Operations Manager- VEMMA NUTRITION SAS FRANCISCO BARÓN CASAS Manager- RAFAEL BARÓN CASAS Operations Manager- SIE SOFTWARE CEO SERGIO ANDRÉS MARTINEZ- PERSONAL REFERENCES NICOLÁS COLLAZOS LEÓN Musician - Central University- KAROL BAUTISTA ACERO Publicist - ECCI University-