Xherylyn Tan
Alfonso, Cavite, Philippines, 4123
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SUMMARY
Experienced Technical Recruiter with more than 10 years of experience in IT Recruitment. Recent 8 solid years of experience healthcare IT for various healthcare clients in British Columbia.
Currently at TEEMA Solutions Group Inc. (Canada – Remote) providing end to end sourcing and recruitment expertise within IT at various role levels. Focused in all IT roles including but not limited to IT Infrastructure, Project Manager, Business Analyst, Software Developer, Quality Assurance Analyst etc.
Working heavily on healthcare IT for the Health Authorities in British Columbia successfully placed candidates on various roles including Clinical Leader role, Meditech Project Manager, various Cerner roles including Go-Live, Cerner Clinical Analysts etc. Experienced working for various public sector client including government organizations across North America.
Previously at Stefanini performing end to end recruitment for various clients within the Fortune 500 companies in the US. Worked on various technical and non-technical roles implementing creative and innovative sourcing of qualified talents to match clients IT/non-IT needs.
Experience in full lifecycle recruitment expertise from creative job posting, sourcing, cold calling, profiling, resume building, interview, and on-boarding process of the candidate’s ensuring candidate and opportunity match benefits for both client and the candidate.
Demonstrated initiative to improve the recruitment process by sharing knowledge and experience to colleagues and management.
Can work independently, complemented by strong organizational skills, keen attention to detail, excellent communication skills, and an aptitude to creatively solve problems.
PROFESSIONAL EXPERIENCE
October 2015 – Present
TEEMA Solutions Group, Vancouver, BC (WFH)
Senior Technical Recruiter (Homebased in the Philippines)
Providing specialized recruitment services since 2015, with a focus on healthcare IT.
Expertise in headhunting and recruiting for various health authorities across British Columbia. Deliver comprehensive recruitment solutions, managing the entire hiring process from job posting to job offer coordination.
Utilize LinkedIn Recruitment and Boolean search techniques to identify and attract top-tier candidates.
Ensure candidates’ resumes and profiles are optimized to reflect required skills and experiences, enhancing their fit for the role.
Primarily serve healthcare and government clients in British Columbia, Manitoba, Saskatchewan, Nova Scotia, New Brunswick including mainly Provincial Health Services Authority, Fraser Health Authority, Island Health Authority, Metro Vancouver, City of Burnaby, Shared Health Manitoba, eHealth Saskatchewan, Service New Brunswick etc.
Place candidates in both contract and permanent positions, tailored to the needs of public and private sector clients.
Successfully recruit for a variety of IT roles such as Project Managers (PMs), Business Analysts (BAs), Database Administrators (DBAs), Quality Assurance (QA) testers, Software Developers, Software Architects, Data Architect, Cloud related roles, Project Coordinators, and Helpdesk Support.
Maintain a robust candidate pipeline through meticulous candidate sourcing and profiling. Create and manage spreadsheets to track active and high-potential candidates, ensuring a steady flow of qualified talent.
Develop and post compelling job advertisements to attract suitable candidates.
Conduct thorough candidate screenings and interviews to ensure alignment with client requirements.
Provide expert resume formatting and enhancement to highlight candidates' strengths and match them with job specifications.
Engage in ongoing professional development to enhance recruiting skills and industry knowledge.
October 2013 – May 2015
Stefanini US, Ayala, Makati
US IT Recruiter
Perform full cycle recruitment process: direct sourcing and research from creative job posting, cold calling, correspondence, networking, name generation, database mining, and follow up on referrals and sourcing candidates.
Formulate strategic sourcing for Entry/Mid/Executive level IT and non-IT professionals including identification and combination of the right keywords to match job requirements including technologies involved in order to source for better candidates.
Promoted various interview techniques to garner information required including candidates’ personal qualifications, employment background, skills and expertise related to opportunity, and rate/location preferences.
Maintained quality pipeline of candidates for easy tracking and future references.
Probes candidates about the skills/responsibilities listed in the original resume and added/deleted/edited information upon verification; formatted/revised resume according to the template requested by the client.
Coordinate interview schedules and request.
Manage candidates through the interview stages by thoroughly preparing them prior to each interview.
Accurately document and update all candidate interaction and information through ATS (ADAPT/Taleo).
Administers soft job offers and other pre-employment documents to run background checks, etc.
March 2012 – September 2012
Convergys, Ayala, Makati
Phone Screener
Provide primary support in scheduling and conducting phone interviews to assess minimum qualifications and basic communication skills of applicants.
Worked on the daily status of application by managing the list of employee and applicant referrals.
Provide initial communication to potential candidates referred by candidates or employees and make sure to assess their basic qualification for an onsite interview.
Maintained candidate database are filled with accurate documentation.
Provided guidelines to potential candidates to help them in their application.
Provided support by communicating the entire process of the application, provides feedback, and follow up requests from the higher HR team.
Meet the set daily and weekly quota for number of phone interview passers to be processed for the next recruitment stage.
Inputs necessary information into the applicant/resume tracking database in an accurate and timely manner.
Provide assistance to the walk-in recruiting process and off-site recruiting activities.
Attend team meetings and calibration sessions with the recruitment specialists.
March 2007 – July 2008
Teletech (Accenture), Cainta, Rizal
Technical Support Representative
Provided technical support to customers with connectivity issues, browsing problems, and intermittent connections.
Educated customers on some basic troubleshooting steps they can do on their own prior to calling the hotline resulting to high CSAT score.
Walkthrough the customer on the step by step troubleshooting and at the same time building rapport and promoting education to the process of resolving technical issues.
Diagnosed, troubleshot, and resolved connectivity issues with keen focus to first call resolution.
Provided customer service while fixing email problems, VPN connections, wireless connectivity, and help customer set up a dial up connection during occurrences of outages.
June 2006 – February 2007
Teletech (United Health Group), Cainta, Rizal
Health Care Professional
Assisted health providers such as Nurses, Doctors, and Health Care representatives to verify members Benefits and Eligibilities.
Educated Health Care Providers with their member’s coverage including co-pay, out of pocket, yearly coverage, etc.
Researched, reviewed, and provided callers with accurate status of their submitted claims.
Relay requirements needed for faster reimbursement of claims.
Expedite issues that are taking longer to be processed due to internal processing faults.
Reviewed and assessed claims for reprocessing.
Provided excellent customer services while making sure calls are processed within the AHT target.
EDUCATION
Bachelor of Arts Major in Psychology, Central Philippine University, (Iloilo City), 2005
