Xevier Mosoti

Xevier Mosoti Technical Support Specialist - +1(919)- Raleigh, NC. USA Profile Insightful Information Technology specialist with several years of experience including oversight of infrastructure, application, and security support services. Dedicated to customer satisfaction with focused delivery of technical solutions. Highly adept in Request for Proposal development, technology needs assessment, and staff training. Education May 2015 – Dec. 2020. Juja, Kenya BSc. Information Technology (Evaluated by WES - Degree is equivalent to U.S standards) Jomo Kenyatta University of Agriculture and Technology Professional Experience Oct. 2021 – Jan 2023 Nairobi, Kenya Technical Support Specialist SAFARICOM - M-PESA DEPARTMENT Technical Support: • Provided technical support for standard software and hardware, printers/ copiers/scanners, and event support, including web streaming. • Managed task logging, communicated timelines, and resolved technical issues within agreed-upon time frames. • Ensured seamless operations by delivering timely first- and second-level support. • Escalated complex problems/issues to relevant teams and facilitated effective communication to end-users. Feb – Dec. 2023 Nairobi, Kenya Technical Lead VESSEL GLOBAL SYSTEMS INC. LTD. ICT Environment Management: • Administered, implemented, and upgraded the overall ICT environment (hardware, software, and infrastructure) according to business and technical needs. • Monitored server (MS 2008) logs, services, performance, disk space, and took corrective actions as required. • Conducted daily backups of all servers and performed test restores. • Ensured the security of systems from external threats, such as hacking and virus attacks, through regular software compliance checks. Jan. –Apr. 2017 Nairobi, Kenya Internship NAIROBI CITY COUNTY i) Overseeing Data center environment ii) Supervised systems, identified logs, and reported issues to my seniors. iii) Performed periodic system maintenance. iv) Troubleshooting the local area Network. Maintained 24/7 availability of Local Area Network (LAN) and Internet connectivity. v) Managed restricted access to server rooms and ensured physical security of IT equipment. vi) Implemented approved updates and upgrades within agreed time frames, minimizing service disruptions and communicating changes to staff. Skills Product Development Infrastructure Development Documentation Management Quality Assurance Systems Analysis Customer Service Oriented PC & MS Office Proficient