Xernan Gozo Antineo
K# 033 Blk27 Lt37 San Agustin St. RP Gulod
Novaliches Quezon City, Philippines- / ---
OBJECTIVE: To further enhance my career as an individual in an established company that can help me to reach my goals and succeed. To be a hardworking and responsible employee in every aspect on my field of responsibility. To establish a good-working relationship to my colleagues. Be one of the assets of the company and earn a reputation as a role model employee and be a part of the leadership and management for one of the best companies to work.
PERSONAL INFORMATION
Age: 31
Birthday: April 20, 1989
Birthplace: Caloocan city
Weight: 198 lbs
Height: 5’7
Gender: Male
Citizenship: Filipino
Region: N.C.R.
Religion: Christian
EDUCATIONAL BACKGROUND
College:
June 2008 – April 2011Bachelor Science in Hotel and Restaurant Management
Collegio de Sta Theresa de Avila
June 2006 – March 2008Bachelor Science in Hotel and Restaurant Management
Our Lady of Lourdes Technological College
June 2004 – March 2006Bachelor of Science in Computer
Science
Asia School of Arts and Sciences
Secondary:
June 2000 – March 2004Ismael Mathay Sr. High School
Elementary:
June 1994 – March 2000Faith Christian Academy of Novaliches
ON THE JOB TRAININGS
Marina, Trinoma
-Food Server
-July 9 to August 27, 2008
Philippine Nautical Training Institute, Dasmarinas Cavite
-Basic Safety Training (SOLAS)
-Personal Survival Techniques
-Fire Prevention and Fire Fighting
-Elementary First Aid
-Personal Safety
-Social Responsibility
-May 7 – 15, 2009
Super Ferry Apprenticeship, M/V Super Ferry 1
-Apprenticeship By Experience (School On-Board Learning Program)
-Covering Terminal Operations and Ground Services
-Vessel Familiarizations
-Front Office Operations
-Food and Beverage Services
-House Keeping Services
-Basic Safety on the Ship
-Bound from Manila to Gen San, Zamboanga, Davao. May 8 – 12, 2010
SEMINARS ATTENDED
Bay View Park Hotel, Manila
-Basic Hotel Operations and Sales Seminar
-October 1, 2007
Chef d’ Angelo, SM Fairview
-School Tour Pizza Restaurant Sales Exposure
-October 27, 2007
Taal Vista Hotel, Tagaytay
-Hotel Familiarizations Tour
-Lecture on Basic House Keeping
-Front Office Operations and Sales
-October 8, 2008
Quezon City Hall
-HIV/AIDS Seminar
-August 4, 2009
Fontana, Rizal
-Food And Beverage Sales Seminar
-October, 2009
Holy Cow Restaurant, SM North
-Basic Food Safety
-February, 2010
T.G.I.Fridays, Trinoma
-Bar and Sales Exposure Program
-Feb 26, 2010
Store Operations Development Program
-Cleaning and Sanitation
-March 2011
Servrcare
-Bio-Augmentation and Exhaust Cleaning
ACADEMICS PROJECTS
- Cocktail Mixing and Bartending
Competition
Our Lady of Lourdes Technological College
-Food Galore “Filipino Cuisine”
Our Lady of Lourdes Technological College
-Baccalaureate Sales Mass Catering
Our Lady of Lourdes Technological College
-Food Galore “Spanish Cuisine”
Collegio de Sta Theresa de Avila
College Thesis:
“ The importance of Catering & Sales in Food and Beverage ”
Government Certification
Department of Education / DepEd
-Alternative Learning System
-September 19-23, 2011
-Instructional Manager
National Certificates: (NC2 Assessments)
House Keeping NC2
-Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT.
Bartending NC2
-Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT.
Food and Beverage NC2
-Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT.
Commercial Cooking NC2
-Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT.
WORKING EXPERIENCES
July 2008 – December 2008Marina, Trinoma
Food Server/Sales Crew (Part time)
December of 2008 and December of 2009Goldilocks, Novaliches
Sales Crew (Contractual)
April – May of 2008 and April – May 2009Novaliches Christian Community
Musical Instructor (Contractual)
August 2009 – December 2009Chowking, SM Fairview
Food Server/Sales Crew
October 2010 – October 2011Goldilocks, SM Novaliches
Store Manager for Sales and Operations
October 2011 - December 2012IBM Daksh UP-Ayala Technohub
Customer Service Representative
“SPRINT”
January 2013 – July 2013VXI Global Philippines
Offline Service Specialist Tier-2 “Western Union”
July 2013 – July 2014 Western Union Asia Regional
Operations Back Office Operations
Money Transfer Resolution Team Leader
October 2014 – July 2016HSBC - Hongkong Shanghai Banking Corporation
HSBC Philippines Global Service Center Manila 2
Collections Supervisor for United Kingdom Retail Accounts, Credit Card Accounts, Commercial Bank Accounts, Mortgage and Personal Loans
July 2016 – December 2017 TELSTRA AUSTRALIA BigPond
Sales and Technical Support
S.M.E.-Subject Matter Expert
National Broadband Network / ADSL
Consumer and business Account
Teleperformance Philippines
Dec 2017 – June 2019TPG Orchid Cybertech Australia
Nesting Supervisor / Collections Unit
Financial Consultant Corporate Accounts
Corporate OFFLINE/ONLINE Task
June 2019 – January 2020 IQOR / AT&T DIRECTV U.S.A.
Supervisor for Sales Support
Retail Sales and Technical Support Dept.
February 2020 – Present. AFNI PHILIPPINES / VERIZON WIRELESS
Verizon Subject Matter Expert / Coach
SKILLS
PracticalKnowledgeable in cocktail mixing, and Bartending, food serving. Passed the NC2 assessments and acquired the standards of TESDA to be Competent. Complete the trainings of a management trainee. Excellent in Customer Service. Experienced in management and leadership. Background in First Aid and Fire Fighting. SOLAS Certified.
ActualKnowledgeable in Front Office and Sales Operations, Food and Beverage Services, Housekeeping Services, Marketing and Management Skills. Experienced particularly in managing a bakeshop/food shop store (Goldilocks). Computer Literate. Fast typing Skills, Expert in Communication and Personal Relations.
BPO and Sales Related Skills Knowledgeable in Superior Level of Sales service. Trained and experienced in back office and escalations process. Knowledgeable in International Sanctions and Managing Global Risk. Experienced in basic trouble shooting and technical support. Expert in Banking and Financial process and Certified on numbers of trainings for Career Improvement for BPO related courses. Fluent in English Language and fast typing skills. Knowledgable in Technical Support for ADSL, Fiber connection for consumer and business accounts. Subject Matter Expert. Expert in Team Management for non voice, email, chat and Technical Support.
ACHIEVEMENTS
2005Mr. ASAS 2005
Asia School of Arts and Sciences
2005Most Outstanding Student in the Field of Music and Entertainment
Asia School of Arts and Sciences
2007Youth of the year
Novaliches Christian Community
2010Youngest Manager Award
Goldilocks, SM Novaliches
-Rewards and Recognition Hall of
Famer / Western Union Philippines
SCHOLARSHIP GRANTS
Scholarship Youth Development Program Scholarship
-Asia School of Arts and Sciences
Community Based Scholarship Program
-Asia School of Arts and Sciences
AFFILIATIONS
2005 – PresentGuitarist/Worship leader/back-up singer
Worship Ministry of Novaliches Christian Community
2012 – PresentInstructional Manager
Alternative Learning System “Kapantay” DepEd
Novaliches Christian Community
2017 – PresentGuitarist / Vocalist
“EKSENA” band
PERSONAL REFERENCE
Pstr. Rickardo P. BotoDoctor Jun P. Boto M/D
Senior PastorM\D OBGYNE Department Head
Novaliches Christian CommunityBernardino General Hospital-/-
Julie Moran-Nana
Department Manager
National Kidney Transplant Institute-
Mrs. Deth Alegre-Bernabe
Accounting Manager
Jollibee Novamall-/-
_____________________ Xernan Gozo Antineo
