Xernan Gozo Antineo

Xernan Gozo Antineo K# 033 Blk27 Lt37 San Agustin St. RP Gulod Novaliches Quezon City, Philippines- / --- OBJECTIVE: To further enhance my career as an individual in an established company that can help me to reach my goals and succeed. To be a hardworking and responsible employee in every aspect on my field of responsibility. To establish a good-working relationship to my colleagues. Be one of the assets of the company and earn a reputation as a role model employee and be a part of the leadership and management for one of the best companies to work. PERSONAL INFORMATION Age: 31 Birthday: April 20, 1989 Birthplace: Caloocan city Weight: 198 lbs Height: 5’7 Gender: Male Citizenship: Filipino Region: N.C.R. Religion: Christian EDUCATIONAL BACKGROUND College: June 2008 – April 2011Bachelor Science in Hotel and Restaurant Management Collegio de Sta Theresa de Avila June 2006 – March 2008Bachelor Science in Hotel and Restaurant Management Our Lady of Lourdes Technological College June 2004 – March 2006Bachelor of Science in Computer Science Asia School of Arts and Sciences Secondary: June 2000 – March 2004Ismael Mathay Sr. High School Elementary: June 1994 – March 2000Faith Christian Academy of Novaliches ON THE JOB TRAININGS Marina, Trinoma -Food Server -July 9 to August 27, 2008 Philippine Nautical Training Institute, Dasmarinas Cavite -Basic Safety Training (SOLAS) -Personal Survival Techniques -Fire Prevention and Fire Fighting -Elementary First Aid -Personal Safety -Social Responsibility -May 7 – 15, 2009 Super Ferry Apprenticeship, M/V Super Ferry 1 -Apprenticeship By Experience (School On-Board Learning Program) -Covering Terminal Operations and Ground Services -Vessel Familiarizations -Front Office Operations -Food and Beverage Services -House Keeping Services -Basic Safety on the Ship -Bound from Manila to Gen San, Zamboanga, Davao. May 8 – 12, 2010 SEMINARS ATTENDED Bay View Park Hotel, Manila -Basic Hotel Operations and Sales Seminar -October 1, 2007 Chef d’ Angelo, SM Fairview -School Tour Pizza Restaurant Sales Exposure -October 27, 2007 Taal Vista Hotel, Tagaytay -Hotel Familiarizations Tour -Lecture on Basic House Keeping -Front Office Operations and Sales -October 8, 2008 Quezon City Hall -HIV/AIDS Seminar -August 4, 2009 Fontana, Rizal -Food And Beverage Sales Seminar -October, 2009 Holy Cow Restaurant, SM North -Basic Food Safety -February, 2010 T.G.I.Fridays, Trinoma -Bar and Sales Exposure Program -Feb 26, 2010 Store Operations Development Program -Cleaning and Sanitation -March 2011 Servrcare -Bio-Augmentation and Exhaust Cleaning ACADEMICS PROJECTS - Cocktail Mixing and Bartending Competition Our Lady of Lourdes Technological College -Food Galore “Filipino Cuisine” Our Lady of Lourdes Technological College -Baccalaureate Sales Mass Catering Our Lady of Lourdes Technological College -Food Galore “Spanish Cuisine” Collegio de Sta Theresa de Avila College Thesis: “ The importance of Catering & Sales in Food and Beverage ” Government Certification Department of Education / DepEd -Alternative Learning System -September 19-23, 2011 -Instructional Manager National Certificates: (NC2 Assessments) House Keeping NC2 -Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT. Bartending NC2 -Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT. Food and Beverage NC2 -Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT. Commercial Cooking NC2 -Assessed by TESDA at Collegio de Santa Theresa de Avila, result: COMPETENT. WORKING EXPERIENCES July 2008 – December 2008Marina, Trinoma Food Server/Sales Crew (Part time) December of 2008 and December of 2009Goldilocks, Novaliches Sales Crew (Contractual) April – May of 2008 and April – May 2009Novaliches Christian Community Musical Instructor (Contractual) August 2009 – December 2009Chowking, SM Fairview Food Server/Sales Crew October 2010 – October 2011Goldilocks, SM Novaliches Store Manager for Sales and Operations October 2011 - December 2012IBM Daksh UP-Ayala Technohub Customer Service Representative “SPRINT” January 2013 – July 2013VXI Global Philippines Offline Service Specialist Tier-2 “Western Union” July 2013 – July 2014 Western Union Asia Regional Operations Back Office Operations Money Transfer Resolution Team Leader October 2014 – July 2016HSBC - Hongkong Shanghai Banking Corporation HSBC Philippines Global Service Center Manila 2 Collections Supervisor for United Kingdom Retail Accounts, Credit Card Accounts, Commercial Bank Accounts, Mortgage and Personal Loans July 2016 – December 2017 TELSTRA AUSTRALIA BigPond Sales and Technical Support S.M.E.-Subject Matter Expert National Broadband Network / ADSL Consumer and business Account Teleperformance Philippines Dec 2017 – June 2019TPG Orchid Cybertech Australia Nesting Supervisor / Collections Unit Financial Consultant Corporate Accounts Corporate OFFLINE/ONLINE Task June 2019 – January 2020 IQOR / AT&T DIRECTV U.S.A. Supervisor for Sales Support Retail Sales and Technical Support Dept. February 2020 – Present. AFNI PHILIPPINES / VERIZON WIRELESS Verizon Subject Matter Expert / Coach SKILLS PracticalKnowledgeable in cocktail mixing, and Bartending, food serving. Passed the NC2 assessments and acquired the standards of TESDA to be Competent. Complete the trainings of a management trainee. Excellent in Customer Service. Experienced in management and leadership. Background in First Aid and Fire Fighting. SOLAS Certified. ActualKnowledgeable in Front Office and Sales Operations, Food and Beverage Services, Housekeeping Services, Marketing and Management Skills. Experienced particularly in managing a bakeshop/food shop store (Goldilocks). Computer Literate. Fast typing Skills, Expert in Communication and Personal Relations. BPO and Sales Related Skills Knowledgeable in Superior Level of Sales service. Trained and experienced in back office and escalations process. Knowledgeable in International Sanctions and Managing Global Risk. Experienced in basic trouble shooting and technical support. Expert in Banking and Financial process and Certified on numbers of trainings for Career Improvement for BPO related courses. Fluent in English Language and fast typing skills. Knowledgable in Technical Support for ADSL, Fiber connection for consumer and business accounts. Subject Matter Expert. Expert in Team Management for non voice, email, chat and Technical Support. ACHIEVEMENTS 2005Mr. ASAS 2005 Asia School of Arts and Sciences 2005Most Outstanding Student in the Field of Music and Entertainment Asia School of Arts and Sciences 2007Youth of the year Novaliches Christian Community 2010Youngest Manager Award Goldilocks, SM Novaliches -Rewards and Recognition Hall of Famer / Western Union Philippines SCHOLARSHIP GRANTS Scholarship Youth Development Program Scholarship -Asia School of Arts and Sciences Community Based Scholarship Program -Asia School of Arts and Sciences AFFILIATIONS 2005 – PresentGuitarist/Worship leader/back-up singer Worship Ministry of Novaliches Christian Community 2012 – PresentInstructional Manager Alternative Learning System “Kapantay” DepEd Novaliches Christian Community 2017 – PresentGuitarist / Vocalist “EKSENA” band PERSONAL REFERENCE Pstr. Rickardo P. BotoDoctor Jun P. Boto M/D Senior PastorM\D OBGYNE Department Head Novaliches Christian CommunityBernardino General Hospital-/- Julie Moran-Nana Department Manager National Kidney Transplant Institute- Mrs. Deth Alegre-Bernabe Accounting Manager Jollibee Novamall-/- _____________________ Xernan Gozo Antineo