Xenia Dee Palic

XENIA DEE M. PALIC Known for managing time, meeting deadlines, and working under pressure. PROFILE Enthusiastic and detail oriented individual with exceptional skills in performing accounting and bookkeeping tasks. Deep insight into handling reconciliation work with special focus on accuracy. A self-starter who has a demonstrated ability in working with Logistics and handled Track and Tracing Campaign being a Dispatcher. SKILLS Virtual Assistant, Bookkeeping, Customer Service, Multitask, Design, MS Excel, Hootsuit, Google Sheets HOBBIES Reading Stories Goldfish Hobbiest Graphics Layout CONTACT PHONE:- WORK EXPERIENCE Virtual Assistant- Track & Tracing/ Dispatcher Yellow Diamond Consulting, LCC 09/2020- Present Tasks: Selling client loads using DAT load board; Track/Tracing of Driver using Macropoint and Customer Service Virtual Assistant- Lead Qualifier Versatile Marketing 07/2020 to 01/2021 Task- Making Outbound calls for Health Care Assistance 51 Talk ESL Tutor 07/2019 to 12/2020 Task- ESL Teacher for Chinese Students Transcom Customer Care Philippines- A Leading BPO in Philippines Role: Real Time Resource/Workforce Management 2015 - 2019 Tasks: • Monitoring real-time queues and identifying potential issues; • Supporting, creating, and delivering reports direct to the client • Coordinates numerous programs designed to improve the productivity of employees, including training, talent acquisition and performance evaluation. • Promote effective communication to achieve improved productivity. Transcom Customer Care Philippines-A Leading BPO in Philippines Role: Customer Service Representative 2009 - 2015 Achievements/Tasks Taking inbound calls and resolving customers concerns regarding billing disputes, technical issues and disconnection request. EDUCATION EMAIL:-Skype: Live:xeniapalic Messenger: m.me/xenia.d.palic Technical Education and Skills Development Authority(Tesda- Bookkeeping NC IV Colegio San Agustin Bacolod 1996 -2001 Scholar of Mariano Distrito Foundation Working Student- Jollibee Fast Foods