Xedrick Keith Marcos

I have extensive experience as a Quality Analyst in a large BPO company, where I specialize in evaluating and enhancing service quality through rigorous performance assessments and process improvements. My background as a Subject Matter Expert (SME) has equipped me with in-depth knowledge and expertise in specific domains, allowing me to effectively guide and support teams while ensuring adherence to best practices and high standards. This combination of roles has honed my analytical skills, attention to detail, and ability to drive operational excellence.