Xaviera Alexis Kisteria

XAVIERA ALEXIS KISTERIA SUMMARY Dedicated Customer Service Representative committed to fostering positive client relationships. Utilised strong problem-solving abilities to navigate customer challenges and deliver tailored solutions. Maintained meticulous records and documentation, ensuring accuracy and compliance in all transactions. EXPERIENCE Customer Service Representative – Travel Account 02/2023 – 12/2025 Foundever • Assisted customers with hotel and car rental bookings, including modifications, cancellations, and refunds. • Resolved customer concerns by coordinating with suppliers and partners. • Provided accurate support across email, chat, and voice channels. • Maintained detailed CRM records and ensured accuracy in all transactions. • Adapted effectively to a hybrid work setup, consistently meeting performance expectations. • Delivered reliable service during high-volume periods while maintaining professionalism. TOOLS & SOFTWARE • CRM Systems: OneDesk, Salesforce • Google Workspace (Gmail, Docs, Sheets, Calendar) • Microsoft Office (Word, Excel, Outlook) EDUCATION Senior High School — Parañaque National High School -) Secondary — Dr. Arcadio Santos National High School -) Elementary — Bagong Tanyag Elementary School -) CONTACT Address: Taguig City, Philippines Email:- CORE SKILLS • Customer Communication (Email, Chat & Voice) • Customer Support & Issue Resolution • Booking Support & Reservation Handling • Handling Refunds, Changes & Cancellations • Documentation & Record Management • Professionalism & Customer Empathy • Problem-Solving & Critical Thinking