PERSONAL SUMMARY
Reliable Web Hosting Specialist/ Website Designer/ Digital
Marketing Assistant and Social Media Manager who is able to
turn even the most complex instructions into a completed
assignment. Adept at utilizing computer software working as
part of a team and making sure that all assignments are
completed on or before their deadlines. Also in troubleshooting
websites answering emails addressed to the webmaster and
assisting in the development of new website pages. Specializes
in Web Hosting, WordPress, Social Media and Web Design
applications.
ROXANE ROXAS
WEB HOSTING SPECIALIST
DIGITAL MARKETING ASSISTANT
KEY COMPETENCIES
Webhosting
DNS management
Domain registration/management
Website Design (template-based website like Wix, CMS
applications like Wordpress),
Email Hosting
Email Client Setup (Microsoft Outlook, Thunderbird etc), email
backup and troubleshooting
Basic SEO
Project Management
Social Media Management
Digital Marketing
Customer Service Support
Technical Support
Leadership
AWARDS RECEIVED
1AND1 IONOS
Top Technical Support Rep of the Year Awardee
based on overall performance of the Year (2015)
Outstanding Future Leaders Academy of the Year Awardee
(2015)
Future Leaders Academy | Voice of the Future Leader
Best Speaker of the Year Awardee (2015)
Team's Top Performing Technical & Sales After Support
Representative of the Year AWARDEE (2014)
based on team's overall performance
CONTACT INFORMATION
Mobile: -
Email:-Website: www.xanekai.wordpress.com
WORK HISTORY
Email Support - Gaming account
Peak Support | January 2019 - December 2019
Provide email support via Zendesk
Serve customers by providing product and service information,
and resolving product and service problems
Promptly respond to customer questions
Collect and record customer feedback and information, and
share with appropriate departments and team members
Full-time Freelancer
UpWork | October 2016 - Present
Web Hosting
Virtual Administrative Assistance
Technical/Customer Service Support
Website Design
Social Media Management
Graphic Designs (Canva)
Advanced Technical Support Rep
Web Hosting Specialist (Tier 2)
1AND1 IONOS | January 2012- October 2016
Interact with customers to provide and process information in
response to inquiries, concerns, and requests about products
and services
Determine the issue by evaluating and analyzing the symptoms
Research required information using available resources
Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective
of retaining customers’ and clients’ business
Provide assistance in DNS pointing, Domain Transfer
Provide assistance in setting up a hosting package, setup CMS
application such as Wordpress, Joomla, Drupal, Magento and
etc.
Provide assistance in setting up email accounts, email-clients
like Outlook, ThunderBird, MacMail. etc.
Provide assistance in SSL certificate installation, Online
Marketing, basic SEO and Website Protection
Assist Tier 1 Support Representative
Sales After Support
Technical Support REP -- Supervisor's Group
QUALFON PHILIPPINES | March 2010 - Dec 2011
Interact with customers to provide and process information in
response to inquiries, and requests about products and
services
Take supervisory calls
Gather customer’s information and determine the issue by
evaluating and analyzing the symptoms
Offer alternative solutions where appropriate with the objective
of retaining customers’ and clients’ business
