Xander Paul Rocillo

XANDER PAUL B. ROCILLO Skype ID: xanderrocillo16 Mobile:- Email address:-Address: Mendez, Cavite Philippines SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Facebook Ads / Social Media Manager for eCommerce Business - Design/create graphics for the Facebook page and marketing materials such as company logo, social media promo posts, layout for photo souvenirs and a lot more. Maintain a good company image by moderating Facebook page comments, inquiries, schedule posts and setting appointments. Facebook Ads / Social Media Manager for Real Estate Business – Design/create graphics for the Facebook page and marketing materials such as company logo, social media promo posts, layout for photo souvenirs and a lot more. Maintain a good company image by moderating Facebook page comments, inquiries, schedule posts and setting appointments. Social Media Moderator/ Email Support/ Order Fulfillment Support – More than a year of doing social media moderation using Facebook, Instagram, YouTube via Hootsuite, email handling using Gmail, Zendesk and doing order fulfillment, tracking, replacement and many others through Shopify and ShipStation. Customer Service Representative / Billing Analyst – More than 5 years of hands-on experience in providing world class customer experience over the phone. Explaining billing and order concerns, processing returns and replacement. Help the team drive sales and improve client relationships. EMPLOYMENT HISTORY: Shopcraver Facebook Ads/ Social Media Manager/ Graphic Designer / Post Scheduler - Online Work from Home November 2020 – October 2021 ▪ Startup and manage clients Facebook page (create and schedule posts) ▪ Create and manage the business manager account for clients ▪ Set Up Facebook Pixel ▪ Launch new campaigns ▪ Run Facebook Ads ▪ Create Graphic Designs for Clients FB Page Posts ▪ Light/ Basic Video Editing ▪ Product Research & Sourcing ▪ Work with Shopify Sovereign Investments LLC Facebook Ads/ Social Media Manager/ Graphic Designer / Post Scheduler - Online Work from Home November 2020 – May 2021 ▪ Startup and manage clients Facebook page (create and schedule posts) ▪ Create and manage the business manager account for clients ▪ Set Up Facebook Pixel ▪ Launch new campaigns ▪ Run Facebook Ads ▪ Create Graphic Designs for Clients FB Page Posts ▪ Light/ Basic Video Editing LIGHT SHOT PHOTOBOOTH Graphic Designer / Social Media Moderator – Online Work from Home November 2018 – March 2020 ▪ Design/create graphics for the Facebook page and marketing materials such as company logo, social media promo posts, layout for photo souvenirs and a lot more. ▪ Maintain good company image by moderating Facebook page: comments, inquiries and setting appointments TRAFILEA – SHAPERMINT (FORMERLY FAVWORLD) Social Media Moderator / Email Support – Online Work from Home WTC Free Zone Dr. Luis Bonavita 1294 – Of. 2407 Montevideo, Uruguay December 2017 – January 2019 ▪ Monitor teams’ performance and be able to motivate everyone to do their best ▪ Disseminate daily, weekly and monthly updates to every member of the team ▪ Accommodate and filter comments received in Social Media pages. ▪ Provide personalized responses to encourage our customers to buy from our stores. ▪ Ensure all comments in the assigned page are answered within 1 hour ▪ Reply to comments in our Social Media pages in a personalized manner ▪ Answer all customers’ questions to assist the customer in making a purchase ▪ Hide or delete negative comments and address negative issues by replying appropriately to the customers ▪ Follow process and procedures as discussed in the training and as seen in our resources ▪ Follow correct process in escalating customer-related concerns in shipping, product complaints and the like iQor - T-MOBILE USA TELECOMMUNICATIONS BUSINESS Customer Service Representative / Retail Support Representative 4TH Floor at SM Dasmariñas Cavite July 2014 – December 2017 – Full-time ▪ Attracts potential customers by answering products and services questions ▪ Maintain customer’s accounts, create new ones and facilitate prepaid payment refill card code payments ▪ Do basic troubleshooting for all smartphones and internet connections for mobile hotspot devices ▪ Do account usage analysis for the customers and recommend solutions based on customers’ needs CONVERGYS PHILIPPINES SERVICES CORPORATION - AT&T USA TELECOMMUNICATIONS BUSINESS Sales and Service Representative / Billing Analyst Northgate Cyberzone, Alabang Muntinlupa February 2013 – May 2014 – Full-time ▪ Attracts potential customers by answering products and services questions ▪ Maintain customer’s account and create new ones ▪ Do basic troubleshooting for all smartphones and internet connections for mobile hotspot devices ▪ Do account usage/bill analysis for the customers and recommend information/solutions based on customers’ needs APAC CUSTOMER SERVICES, INC. – SIRIUSXM SATELLITE RADIO USA Sales and Service Representative – Office Based Madrigal Business Park, Alabang Muntinlupa February 2012 – February 2013 – Full-time ▪ Attracts potential customers by answering products and service inquiries ▪ Do basic troubleshooting of satellite radios ▪ Maintain customer’s account and create new ones ▪ Take payments EDUCATIONAL ATTAINMENT: OLIVAREZ COLLEGE TAGAYTAY Brgy San Jose, Emilio Aguinaldo Highway, Tagaytay City, Cavite Bachelor of Science in Business Administration 2011 Major: Marketing Management – Graduate