MARK XANDER FABILLAR
.
eCOMMERCE ACCOUNT MANAGER FOR
&
PROFESSIONAL HISTORY
eCommerce Account Manager, Amazon & Shopify Channels
Bold Uniq [Amazon store / website]
August 2020 – March 2021
CONTACT
--Unit-B Villa Arrieta, Talay
Dumaguete City 6200,
Negros Oriental
Philippines
PERSONAL DATA
Age : 37
Birthday : 16 September 1983
Birthplace : Basay, Negros Oriental,
Philippines
Nationality : Filipino
Weight : 160 lbs.
Height : 5'9"
Civil Status : Single
Languages : Fluent in English,
Filipino (Tagalog), Cebuano and
familiar with Hiligaynon
Expertise/Talent : Amazon/Shopify
seller account management,
customer communications/support,
creative & technical writing, public
speaking and kitchen management
Find me on social media!
Worked as eCommerce Account Manager for the #1 purple shampoo
company on Amazon, Bold Uniq. Through their Shopify and Amazon
stores, provided day-to-day operational services like Customer
Communications/Support, Refunds, Daily Sales & Ads Reporting, and
Amazon-related tasks like FBA & FBM Shipment Processes, Amazon Listing
Copywriting & Listing Optimization, Handling Customer Communications
& Complaints, Keyword Research, Inventory, Management, and other
operational tasks for the UK-American hair care company. Has also
documented new processes by creating process manuals & SOP’s for the
company.
Tools used (but not limited to): Shopify, Amazon Seller Central, Amazon
Vendor Central, Zendesk, Stripe Connect, Linnworks, Lifetimely, Gmail,
Click Up, Recurring Billing by Recharge, Facebook Ads Reporting, Slack,
Deliverr, Rebate Key, Helium10, etc.
eCommerce Account Manager, Amazon Channel
Healthy Habits OptimalXTracts, Inc. [Amazon store /website]
March 2016 – July 2020
Worked as eCommerce Account Manager for the Canadian-American
health supplements company selling over 30+ products on Amazon USA.
Subject Matter Expert (SME) for Amazon-related tasks like Amazon Listing
Copywriting & Listing Optimization, FBA & FBM Shipment Processes,
Handling Customer Communications & Complaints, Keyword Research,
Images, Product Ads, Inventory, Sales Reporting, Management, and
delegated management & Amazon-related tasks to a team in Guelph,
Ontario, Canada. Has also created process manuals for trainees, recruited
staffing, and wrote weekly articles for the company’s website. Good
performance was acknowledged and rewarded by being regularized within
three (3) months of employment. Reported directly to company Director.
Was also Editor in Chief for the monthly company newsletter, The
Optimal-U Newsletter.
PROFESSIONAL HISTORY, Continued...
eCommerce Brand Manager, Amazon Channel / Head of Services
Daniel Audunsson & Ryan Coisson / RND Enterprises (Vimle Limited)
June 2015 – February 2016
Was personally trained by and worked as Account Manager for
eCommerce experts Daniel Audunsson & Ryan Coisson in their first
physical office in the Philippines (in Dumaguete City, Philippines). Subject
Matter Expert (SME) for Amazon-related tasks like Amazon Listing
Copywriting & Listing Optimization, FBA & FBM Shipment Processes,
Handling Customer Communications & Complaints, Keyword Research,
Images, Product Ads, Inventory, Sales Reporting, Management, and other
management & Amazon-related services for the eCommerce services &
coaching company. Has also created process manuals for trainees, and
assigned Amazon-related tasks to the office team in Dumaguete city,
Philippines. Good performance was acknowledged and rewarded by
being regularized and promoted to Head of Services within three (3)
months of employment. Was awarded one of the company’s Circle of 5
Employees of the Year in 2015, and reported directly to company CEO.
Was also Editor in Chief for the monthly company newsletter, The Vimlist.
[Forbes Article on Employers]
Recruitment Specialist / Language Enhancement Trainer
Qualfon Dumaguete
March – June 2015
Recruited, interviewed job applicants and provided Language
Enhancement Training for near-hires for the well-known call center.
Taught the American Accent and its variations to near-hires, and created
class modules and lesson plans.
Subtitle, Closed Caption & Synopsis Writer
BEYONDtheBOX Productions, Inc.
January 2009 – March 2015
Provided translation, subtitling, closed captioning & synopsis writing
services for the Quezon City-based film & television production company
for various global film festivals, movie posters & DVD’s for six years. Was
in Berlin, Germany with the cast and crew of the film “Unfriend” for the
2014 Berlin International Film Festival (February 2014).
[Manila Standard Article on trip to Germany]
ACADEMIC BACKGROUND
Collegiate
2
Bachelor of Business Administration
Major in Management Marketing-
St. Paul University Dumaguete
Graduated with gold medals for
campus journalism and debate, and
a certificate in public relations.
Specialized Studies
Diploma in Culinary Arts & Kitchen
Management-
International School for Culinary Arts
and Hotel Management (ISCAHM),
Cebu City
Completed the eight-month culinary
diploma program, and completed
two months’ worth of apprenticeship
at Mövenpick Hotel Mactan. Also
passed the NC II exam set by the
Technical Education and Skills
Development Authority (TESDA) for
culinary chefs.
Secondary
High School Department, S.P.U.D-
St. Paul University Dumaguete
Graduated with gold medals for
toastmasters, scriptwriting,
dramatics, and loyalty, and a
certificate in campus journalism.
Elementary
Grade School Department, S.P.U.D-
St. Paul University Dumaguete
Graduated with gold medals for
campus journalism, band music, and
loyalty.
3
AWARDS, SCHOLARSHIPS &
ACHIEVEMENTS
Recipient,
Circle of 5 Employees of the Year
2015
NC II Certified, Commercial Cooking
TESDA NC II Exam for Culinary Arts
2012
Winner, Hari ng Negros
2006 Male Pageant
Recipient,
Faculty Scholarship,
St. Paul University Dumaguete
2002 – 2005
Winner, Mr. Executive Look
Negros Oriental
2004 Male Pageant
Winner,
Best Debater
Saceda Youth Lead (SYL) National
Grand Debate (Silliman University vs.
St. Paul University Dumaguete)
2003
Elected Representative,
St. Paul University Dumaguete
Student Government
2003 – 2004
Winner,
SkyCable National VJ Hunt
Sponsored by Procter & Gamble
Philippines
2000
Second Runner-up, Mr. Dumaguete
2000 Male Pageant
Grand Champion,
Dumaguete Lions Club Inter-High
School Skit Competition
2000
Grand Champion,
Diocese of Dumaguete Association of
Catholic Schools (DDACS) Regional
Inter-High School Oratorical
Competition
1999
PROFESSIONAL HISTORY, Continued...
CSR (Relay Operator) for the Hearing Impaired (i711 IP Relay)
Stellar Global Solutions, Inc. Quezon City
January 2007 – January 2009
Worked for the US Government in an off-shore IP Relay company in the
Philippines as a relay operator for speech disabled and hard-of-hearing
Americans. Constantly praised for great communication skills, good
quality of work and great work ethic.
Customer Service Representative (Expedia)
People Support Philippines-Cebu City
May 2005 – January 2007
Worked as a travel specialist for the American travel agency for a year.
Constantly praised for great communication skills, good quality of work
and great work ethic.
PART-TIME / FREELANCE POSITIONS HELD
Chef/Proprietor, Chef Xander’s Food Delivery
Quezon City -) & Dumaguete City -)
Managed all areas of production including the HACCP, mise-enplace,
preparation, packaging & actual delivery of various baked food items like
Chef Xander’s Artisan Lechón, Chef Xander’s Lava Cupcakes, Chef
Xander’s Blueberry Muffins & Chef Xander’s Choco Fudge Brownies. Chef
Xander’s popularity in Metro Manila was such that he was featured in
The Daily Tribune’s Life Section on its December 16, 2013 issue. Has also
demoed the RATIONAL® Oven with SelfCookingCenter® for hotel owners
& industry leaders in 2013.
Culinary Intern
Mövenpick Hotel Mactan, Cebu
January 2013 – April 2013
Did the mise-en-place, preparations & plating of various dishes in the hot
& cold kitchens of the five star hotel. Was later assigned at the Pizza
Station, and became Chef Johnny Rodriguez’s official assistant for his
classes. Constantly praised for high theoretical knowledge, neatness in
the kitchen (HACCP) and great work ethic.
REFERENCES
Mr. Daniel Audunsson
Amazon Expert, Founder & CEO — IntoProfits.com /
RND Enterprises (ryananddaniel.com) / Vimle Limited
Website: danielaudunsson.com
Email:-
Ms. Kashmir Lopez
Training Manager, TeleTech Philippines (TTEC) Dumaguete
Address: TeleTech Philippines (TTEC) Dumaguete
Dumaguete Business Park, South Road, Calindagan,
6200 Dumaguete City
Email:-Cellphone: - / -
Mr. Leonard Francis Orduña
Amazon Ads Specialist, My Amazon Guy Agency
Email:-Cellphone: -
Ms. Aileen Duran
Recruitment Specialist, Qualfon Philippines-Dumaguete
Address: Qualfon Dumaguete
Link Sy I.T. Park, Building 1, North Road, Bantayan
Dumaguete City
Email:-Cellphone: -
Chef Sean McSavaney
Faculty & Instructor for Culinary Arts, International School
for Culinary Arts and Hotel Management (ISCAHM)
Address: G/F Synergis I.T. Center
F. Cabahug Street, Kasambagan
Cebu City
Email:-Telephone: -
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