Wynnona Daraman

Wynnona has been a Virtual Assistant for almost 2 years now and is an expert in E-commerce Management.

She has helped build with numerous start-up

Amazon and eBay stores, most specifically in Customer Service Support, Order fulfillment, and Product research.

The main objective of molding the skills and gaining the experience is offering and contributing quality service to the organization and or the Clients.

SKILLSET:

✅CUSTOMER SUPPORT - ⭐⭐⭐⭐⭐

Customer Service Representative

-Resolve customer complaints via email, or social media.

-Use telephones to reach out to customers and verify account information.

-Greet customers warmly and ascertain problem or reason for reaching out.

-Assist with placement of orders, refunds, or exchanges.

✅EBAY Management - ⭐⭐⭐⭐⭐

-Product Sourcing

-Product Listing

-Title Optimization

-Order Fulfillment

-Customer Service

-Product Description Writing

-Tools Familiarized:

(Zik Analytic/ DSM tool, WSG, AutoDS, SKU Grid)

✅AMAZON FBA/FBM Management - ⭐⭐⭐⭐⭐

-Product Sourcing

-Product Listing

-Order Fulfillment

-Customer Service

-Inventory Management

✅CANVA and Photoshop (Basic)

✅Social Media Management

✅Internet Research

✅G suite (Google Docs, Sheets, Slides)

✅Microsoft Office (MS word, Powerpoint, Excel)