Wycliffe Guya Odhiambo

WYCLIFFE ODHIAMBO VIRTUAL ASSISTANT Nairobi, Kenya -- I am a seasoned virtual assistant with a proven track record in administrative support and digital marketing. My proficiency in multitasking, communication, and problem-solving enables me to deliver polished and error-free content, adapting to industry changes, and providing top-notch virtual assistance that exceeds expectations. skills Social media management Digital marketing Content, graphic Editing & proofreading Admin task Ability in MS Word, Excel, Google docs, Google sheets Academic writing Time management Email marketing Data entry Customer support Education Master's degree in Engineering, specializing in Power Engineering and Thermophysics Xi'an Jiaotong University | 2018 Bachelor of Education (Mathematics & Physics) Egerton University | 2002 Experience Virtual Assistant JUMIA Kenya | 2019 - Present Customer Support: Providing assistance to customers via various communication channels (email, chat, phone) to answer questions, resolve issues, and address concerns related to orders, products, deliveries, and returns. Order Processing: Managing and processing customer orders, including verifying product availability, confirming order details, and coordinating with the logistics team to ensure timely and accurate deliveries. Live Chat Support: Engaging in real-time chats with customers who visit the Jumia website to assist with their inquiries and provide product recommendations. Data Entry and Management: Updating and maintaining databases with accurate customer and order information. Administrative Tasks: Assisting with various administrative tasks, such as data analysis, reporting, and documentation.