Wycliff Otieno Okelo

Email-Mobile No.: - (day & night) WYCLIFF OTIENO OKELO PROFESSIONAL EXPERIENCE A dynamic, initiative driven and accomplished Customer Service personnel. What sets me apart for this assignment is my attention to detail, I have impressive analytical skills and scores, a natural leader amongst my peers, and my academic credentials are superb. I am available to work effectively reporting within the stipulated timelines and have a knack for being both reliable and dependable. PERSONAL INFORMATION Nationality: Kenyan CAREER OBJECTIVE To engage in a career that will allow for progress in terms of expertise, socio-economic development, and innovation through exposure to new ideas for professional growth, as well as the growth of the company. Born: 1st March 1996 Marital Status: Single WORK EXPERIENCE HORIZON PATHWAY GROUP LIMITED Customer service agent July’ 22-Nov’23  Promptly responding to complaints and resolving issues in a timely manner.  Responding politely and professionally to a wide variety of contacts by e-mail.  Quickly and accurately source information to respond to the contact and accurately log all relevant detail.  Communicating and sharing information in a proactive and productive manner with the customer and colleagues.  Ensuring timely resolution to any customer issues.  Maintaining an on-going communication with sales and operations personnel to ensure they have knowledge on customer feedback.  Performing KYC process for customers MOBILE STRATEGIES LIMITED Customer Service Agent October ‘19-June’22  Collecting customer feedback.  Resolving issues and handling customer complaints.  Processing orders and transactions.  Answering queries and concerns about a company's products or services.  Delivering information about a company's products and services. Use or disclosure of the data contained on this page is subject to the restrictions on the title page of this document X-1 Email-Mobile No.: - (day & night)  Responding to customer reviews.  Any other tasks given to me by the team leader State Department of Gender Affairs April ‘19- October ‘19  Preparing cashbooks.  Updating movement register.  Preparing memos.  Preparing claims.  Preparing surrender notes.  Assisting in Bank reconciliation process.  Assisting the accounting team during the internal audit.  Conducting financial analysis.  Maintaining the appropriate filing system and providing support with other general office administration duties. Skills and competencies  Administration Skills: Experienced in managing administrative functions for example ensuring the proper filing of office documents, ensuring the smooth running of office operations and ensuring that office equipment is well maintained or handled.  Relationship Management: Capacity to build trust and rapport with clients and understanding their business and their needs.  Customer Service Skills: Critical thinking, decision making, empathy and conflict resolution.  Accounting skills: includes the knowledge necessary to record accounting transactions and a strong understanding of the applicable accounting regulations. PROFICIENCIES  Computer literate and proficient in Windows Operating systems including Microsoft Office Packages (Word, PowerPoint, Excel, Access, Internet).  Articulate speaker and possess good interpersonal and organizational skills  Pleasant personality and ability to work well with others. LANGUAGES  English (Fluent in Written and Spoken)  Swahili (Fluent in Written and Spoken) Use or disclosure of the data contained on this page is subject to the restrictions on the title page of this document X-2 Email-Mobile No.: - (day & night) EDUCATION MOUNT KENYA UNIVERSITY- (JAN2017-DEC2019) Bachelor of commerce (FINANCE)-completed (FIRST CLASS HONOURS) ANNEX COMPUTER COLLEGE (2014) Certificate in computer packages – Completed (ATTAINED DISTINCTION) OLKEJUADO HIGH SCHOOL (2010 – 2013) Kenya Certificate of Secondary Education (ATTAINED B-) ONGATA RONKAI PRIMARY SCHOOL -) Kenya Certificate of Primary Education (ATTAINED 324Marks) INTERESTS AND ACTIVITIES  Reading, Travelling and socializing  Sports, Reading, football  Seminars and workshops Use or disclosure of the data contained on this page is subject to the restrictions on the title page of this document X-3 Email-Mobile No.: - (day & night) REFERENCES Mr.Osahen Oghogho Customer Service Manager Horizon pathway Group Limited Cell: - Miss Susan Ganira Team Lead Horizon Pathway Group Limited Cell: - Mr Duncan Maluku Country Manager , MOBILE STRATEGIES LTD Cell:- Email - Use or disclosure of the data contained on this page is subject to the restrictions on the title page of this document X-4