Wurudain Omaoniso Douglas

 WURUDAIN OMAONISO DOUGLAS Port Harcourt,Rivers state,Nigeria|-,-,- Email I.D;-,-| LINKEDIN PROFILE PROFESSIONAL SUMMARY Efficient and resourceful Customer Service Representative with 3 years of experience delivery exceptional support to customers. Proven track records of resolving customer inquiries and concerns in a timely and professional manner. Skilled in building strong relationships,communicating effectively,and providing personalized solutions to meet customer needs. CORE SKILLS Communication: Clear,concise and respectful communication to resolve customer inquiries. Technical skills: Proficiency in customer service software and tools(Freshdesk,Zendesk,Sales force,Trello,Apollo.io,Lemlist,Quick books,Microsoft office suite,Google workspace).. Active Listening:Fully understanding customer needs and concerns. Patience: Remaining calm and composed in challenging situations. Conflict Resolutions: Resolving disputes and finding mutually beneficial solutions. Sales expertise:Lead generation,client relationship,sales analytics and negotiation. Administrative support:Calendar management,and document preparation. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE ROYAL VILLE PHARMACY Feb 2022-March 2025 Assisting customers: Responding to customer inquiries,resolving issues and providing information about products and services. Processing prescriptions: Handling prescriptions related-task,such as verifying issuance,answering questions and resolving issues. Handling Complaints:Addressing customer complaints and concerns in a professional and timely manner. Maintaining records: Updating customer records and managing inventory. Maintaining store environment: Ensuring the pharmacy area is clean,organized and welcoming to customers. Operating point of sale: Processing transactions,handling payments,and managing refunds. Scheduled meetings,coordinated email communication, and managed daily administrative tasks. ACCOUNTANT SYLCARE MEDICAL LABORATORY September 2020-January 2022 Managed financial transactions,ensuring accuracy and compliance with Accounting standards. Prepared and review financial statements,reports and budgets. Analyzed financial data to identify trends,risks and opportunities for improvements. Implemented financial controls and procedures to ensure efficient operations. Collaborated with management to make informed financial decisions. CANVASSER ASSENE LABOREX LIMITED March 2018-July 2020 Generated leads through Apollo.io software tools and creating campaigns with Lemlist,and building relationships with potential customers through door to door canvassing and phone calls. Promoted products or services,highlighting key features and benefits to prospective clients. Gathered feedback from customers,providing valuable insights, to improve products or services. Met and exceeded sales targets,contributing to the company’s revenue growth. . EDUCATION Bachelor of science(B.sc) in Educational management and planning (Accounting) University of Port Harcourt, Port Harcourt, Rivers state, Nigeria| CGPA 3.58 CERTIFICATIONS I.T SUPPORT- DIGITAL WITCH I.T SUPPORT(FEB 2025-APRIL 2025)