Wurudain Omaoniso Douglas

Wurudain Omaoniso Douglas Port Harcourt, Rivers State, Nigeria Professional Summary Sales and customer support professional with 3+ years of experience in pharmaceutical sales, telehealth, and client service. Skilled in CRM management (Salesforce), financial reporting, and inventory control. Adept at processing sales orders, driving customer satisfaction, and optimizing workflows to support business growth. Core Skills CRM & Sales Support: Salesforce, Order Processing, Account Management Finance & Reporting: Invoicing, Reconciliation, Sales Performance Reporting Business Operations: Inventory Control, Proposal Preparation, Workflow Optimization Tools: MS Office (Excel, Word, PowerPoint), Remote Collaboration Platforms Soft Skills: Communication, Problem-Solving, Client Relationship Management, Teamwork Professional Experience Sales Executive | Famatex Pharmaceutical Company – Remote | Sept 2025 – Present Drive product sales through relationship-building with healthcare professionals and distributors. Process sales orders, generate invoices, and manage inventories to prevent shortages. Conduct product presentations and negotiations, achieving monthly sales targets. Prepare sales reports and provide insights to support strategic decisions. Customer Service Representative | Royal Ville Pharmacy, Port Harcourt | Feb 2022 – May 2025 Handled daily financial operations (invoicing, reconciliations, expenses) with 99% accuracy. Resolved 50+ customer inquiries daily, boosting satisfaction and retention. Maintained accurate client records, reducing renewal delays by 30%. Streamlined documentation processes to improve workflow efficiency. Telehealth Representative | Sylcare Medical Laboratory, Port Harcourt | Sept 2020 – Jan 2022 Scheduled and coordinated 1,000+ telehealth appointments, improving access to healthcare. Assisted patients with consultations, billing, and results via phone, email, and chat. Reduced response time to patient inquiries by 20% through proactive communication. Canvasser | Assene Laborex Limited | Mar 2018 – Jul 2020 Supported sales campaigns that boosted ROI by 10%. Assisted with campaign expense monitoring and financial reporting. Volunteering Experience Virtual Assistant (Remote) | 7/11 Enterprise | Jun – Aug 2025 Managed CRM data with 100% accuracy and coordinated sales support tasks. Improved deal closure time by 15% through efficient client communication. Tracked contract renewals with zero lapses. Education B.Sc. Education/Accounting | University of Port Harcourt, Nigeria | Oct 2023 Certifications Digital Witch I.T Support | Mar – May 2025