Wuraola Odunola Ogunkanmi
Professional Summary
Versatile Administrative Professional with over 15 years of experience in administrative, financial, and HR support, within private and philanthropic sectors. Proven expertise in client engagement, project execution, operational efficiency, general transcription and proofreading.
Key Skills
Project Management | Client Engagement | Asset Management | Documentation | Transcription | Proofreading | Report Writing | Customer Service | Budgeting & Expense Tracking
Professional Experience
Freelance Transcriptionist & Proofreader
Remote | Self-employed
March 2021 – Present
• Transcribed over 300+ hours of audio/video content for private clients and agencies.
• Worked on a wide range of transcription projects including interviews, legal proceedings, sermons, podcasts, lectures, and memoirs.
• Proofread and edited transcripts to ensure clarity, consistency, and accuracy.
• Handled confidential and sensitive materials professionally.
• Delivered high-quality output within deadlines.
• Proofread articles, reports, manuscripts, CVs, and business documents.
• Corrected grammar, punctuation, syntax, and formatting issues to professional standards.
• Maintained long-term relationships with recurring clients due to reliability and consistency.
• Coordinated and managed end-to-end logistics of on-site training programs for staff, to ensure seamless delivery.
Live Chat Customer Care Representative | Slaask/Xeno SaaS Solutions (Remote)
May 2023 – May 2024 (Contract)
• Delivered real-time support to customers daily via live chat, email, and in-app messaging, ensuring quick and empathetic responses.
• Handled troubleshooting of software-related issues, billing inquiries, and account setup for both free and paid users.
• Accessed knowledge base content and updated customer records.
• Collaborated with product and technical teams to escalate and resolve bugs, track feature requests, and improve user experience.
• Maintained a high customer satisfaction rating and contributed to a 20% reduction in response time through proactive support strategies.
• Maintained chat scripts to ensure continuous support for consistency and efficiency.
General Manager | JOOBAA-GOLDEN VENTURES
2015 – 2021
• Processed and reconciled expense reports per policy.
• Managed web store products and services.
• Handled orders, procurement, and inventory.
• Oversaw prompt delivery and quality assurance.
• Maintained client databases and communications.
• Managed financial records and bank reconciliation.
• Updated product/service records.
• Coordinated staff operations and compliance.
Administrative/Account Officer | BT TECHNOLOGIES LIMITED, ABUJA
2010 – 2015
• Cut costs and wastage by 40% while maintaining quality.
• Tracked department budgets and expenditures.
• Reconciled accounts and ensured timely reporting.
• Developed a fleet management system.
• Produced financial and property reports.
Project Assistant | Helen Keller International, Abuja
2009 – 2010
• Tracked project budgets.
• Organized logistics for events.
• Prepared expense claims and reports.
• Reviewed field and project reports.
• Facilitated timely partner and vendor payments.
• Managed procurement documentation.
Administrative Officer | Medical Interactive Technologies, Abuja
2007 – 2008
• Managed petty cash procurement and reports.
• Streamlined procurement processes.
• Handled internal communications and client correspondence.
Education
Certified Data Protection Officer Certification (IIM)
2025
Proficiency in Management | Nigerian Institute of Management (NIM)
2008
HND, Business Administration & Management | The Polytechnic Ibadan
May 2005 – June 2007
ND, Business Administration & Management | The Federal Polytechnic, Ado Ekiti
Nov 1998 – June 2000
Secondary School Certificate Examination | Our Lady of Apostles, Ibadan
Sept 1989 – June 1994
Languages
English - Fluent
Yoruba - Fluent
