Wuraola Mannie Ayo Soremi

Wuraola Ayo-Soremi Mannie-|- Ajao Estate, Isolo, Lagos State. PERSONAL PROFILE A positive-oriented individual and a natural problem solver. I have a decent background in media creation, customer service and relationship, as well as leadership and management. I am teachable and like working in a team. Competent in the following: • • • • Microsoft Office (Word and PowerPoint) Leadership and Management Customer Service Teamwork and Communication EXPERIENCE Customer Service Intern - First City Monument Bank (FCMB), Airport road branch • • • • Provided support for customers and helped de-escalate intense situations Lodged complaints and resolved transferred issues Assisted with teller creation in an understaffed bulk room Created accounts for new clients Media Intern - Frontiers International Marketing Firm, Address goes here • • • • 2019 (May – Sep) 2017 (May – Aug) Proofread blog posts to ensure consistency with the company’s tone Participated in voice recordings during radio sessions and critiqued errors Planned and hosted webinar for the CEO Created articles for the blog in some cases EDUCATION Bachelor of Science (BSc) Business Administration, 2nd Class Upper Covenant University Ota, Ogun state 2016 - 2020 WAEC and NECO, Methodist Girls High School, Lagos state 2013 - 2016 CERTIFICATIONS Soft Skills Training from Jobberman Sept 2020 Leading Transformations: Manage Change from Macquarie University (Coursera) Jul 2020 Building the Frame for Business Growth from Michigan State University (Coursera) Jul 2020 Leadership and Emotional Intelligence from Indian School of Business (Coursera) Jun 2020 Leadership Training from Daystar Leadership Academy Jul 2017 LEADERSHIP AND VOLUNTEERISM Chaplain for Business Administration Student Association (2019/2020) • Financial and Logistics Director, Entrepreneurial Development Studies practical class (2019) • Hospitality Services in Covenant University (2017 – 2019) • Content creation for Children Church during lockdown AWARDS Excellence of Service as Chaplain (2019/2020) • Essay Writing Competition (2015)