Worku Desalegn Zegeye
Banking & Investor Relations Specialist | Trade Finance | AI for Business | ESG | Blockchain | MBA |
Virtual Assistant | 7+ yrs` of experience.
SUMMARY
Results-driven finance professional with an MBA and over 7 years of experience in banking, investor
relations, digital transformation, and strategic business development. Adept at transforming complex
data into actionable insights to drive growth and innovation. Passionate about advancing AI,
Blockchain, and ESG principles to enhance business operations. Skilled in high-level advisory,
compliance management, and portfolio optimization. Proven ability to lead cross-functional teams
and manage large-scale projects while ensuring regulatory compliance.
PROFESSIONAL EXPERIENCES
Senior Shareholders Relationship Officer
AMHARA BANK
07/2023_Present
Addis Ababa, ET
o Managed 160,000+ investor portfolios with full compliance across ECMA, ESX, NBE, DARA,
and Basel regulations.
o Spearheaded enterprisewide digital transformation: successfully implemented a secure
Electronic AGM system, integrated ERP & CRM platforms, and launched a Shareholders
Mobile App, boosting transparency and stakeholder engagement.
o Designed and institutionalized a stakeholder engagement framework, increasing shareholder
participation and improving cross-departmental collaboration between legal, IT, operations,
and executive teams.
o Provided high-level advisory on corporate governance and investment strategy, directly
influencing strategic decisions that improved portfolio performance and sustainable value
creation.
o Delivered measurable results in risk mitigation, compliance, and operational efficiency through
meticulous monitoring and process optimization.
Customer Service Executive
09/2022_07/2023
AMHARA BANK
Addis Ababa, ET
o Managed full branch operations, including cash and treasury functions, achieving zero-error
vault reconciliations.
o Delivered tailored financial solutions to clients while ensuring operational excellence in a
fast-paced branch environment.
o Mentored and trained junior staff, enhancing team productivity and operational accuracy.
Consistently received top customer satisfaction ratings, reinforcing client trust and retention.
o Laid the foundation for strategic shareholder engagement, providing insights and support that
facilitated my promotion into senior advisory roles.
Customer Service Officer
09/2018_09/2022
WEGAGEN BANK
Addis Ababa, ET
o Delivered exceptional frontline service, building long-term client relationships and ensuring
customer satisfaction in a high-volume retail banking environment.
o Maintained flawless operational compliance, including cash handling, account management,
and KYC/AML documentation, achieving zero discrepancies during tenure.
o Streamlined branch processes, enhancing efficiency, reducing errors, and supporting
seamless banking operations.
o Recognized for excellence in service delivery, contributing to revenue growth and deepened
client engagement.
EDUCATION
Master of Business Administration (MBA), Business Administration
Ashland University & LeadStar – Addis Ababa, Ethiopia | 2016 – 2018
o GPA: 3.72 / 4.0
o Focus: Leadership, Strategic Management, Finance, Operations, and Organizational Behavior
o Developed advanced skills in corporate governance, investment analysis, and strategic
decision-making
Bachelor of Arts (BA), Accounting and Finance
Admas University – Addis Ababa, Ethiopia | 2012 – 2016
o Relevant coursework: Financial Accounting, Management Accounting, Corporate Finance,
Auditing, Taxation
o Built foundational expertise in financial reporting, analysis, and compliance
Diploma in Accounting
W/ro Siheen Polytechnic College – Dessie, Ethiopia | 2012 – 2016
o Acquired practical skills in accounting, bookkeeping, and financial management.
o Provided a strong foundation for advanced accounting, finance and banking studies.
TRAININGS & CERTIFICATIONS
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The Complete Investment Banking Course | Udemy (2025) Credential URL
Retail & Digital Banking, Green Banking & Sustainable Banking | Udemy (2025) Credential URL
Sustainability Training and E-Learning Program | The World Bank Group (2025) Credential URL
The A to Z of ESG (Environmental & Social Governance) | Udemy (2025) Credential URL
Corporate Strategy | University of London & UCL School of Management (2024) Credential URL
AI for Organizational Leaders | Microsoft & LinkedIn (2025) Credential URL
Career Essentials in Generative AI | Microsoft & LinkedIn (2025) Credential URL
The African Master-class Series : Vision to Venture | Ideation Africa Hub (2025) Credential URL
Artificial Intelligence (AI) for Social Impact | Asian Development Bank Institute (2025) Credential
URL
o Successful Negotiation: Essential Strategic Skills | University of Michigan (2024) Credential URL
o The Complete Digital Marketing Guide: 27 Courses | Udemy (2025) Credential URL
o Virtual Executive Assistance | ALX Africa Hub (2025) Credential URL
PROFESSIONAL AND DIGITAL SKILLS:
Professional Skills
➔ Strategic Planning & Business Development | Team Collaboration & Leadership | Partnership &
Stakeholder Management| Negotiation & Conflict Resolution | Process Optimization & Workflow
Management | Accounts management | Client Services Excellence | Retail Banking Operations |
Branch Operations Management | Development Finance | Vault & Cash Management | Events
Coordination | Financial Reporting & Analysis | Investment Portfolio Management | Corporate
Governance | Project Lifecycle Management | Financial Analysis & Modeling | Risk Assessment &
Management.
Digital Skills
➔ ERP & Banking systems (Salesforce, Oracle, Temenos) | CRM platforms (HubSpot) | Tableau |
Power BI | Research & Data Analysis Softwares | Microsoft Office (Advanced Excel,
PivotTables, VLOOKUP) | Microsoft Teams | Google Workspace, Virtual Assistance &
Productivity Tools, Certified | AI for social impact, Certified | Project Management Tools (Asana |
Trello | Slack | Monday.com,) | QuickBooks | Peachtree, Design & Digital Marketing tools, Adobe
Suite | Canva, Social Media Management & SEO, AI for Business (Certified), Generative AI
Applications | Digital Marketing Certified, Microsoft Teams, Europass soft skills Certified, specific
data analysis tools (Tableau, Power BI), Prompting & Prompt Engineering.
