Worku D. Zegeye

Worku Desalegn Virtual Assistant/ Digital Marketer/SEO expert/ Content Writer/MBA in Finance About me I’m passionate about helping to make people’s lives easier. I have over 10 years of experience as Finance, Customer Service & Relationship management along with my extensive background in freelancing as a Virtual Assistant, Content Writer, Data Analyst, Digital Marketer, and SEO Expert. I grew up in Addis Ababa, am an avid kayaker,and I’m excited to partner with you! Skills & Expertise Virtual Assistant Customer Service & B2B sales Digital Marketing & SEO Content Writing & Data Analysis Portfolio samples Virtual Assistant Provided full-service administrative support to 5+ busy executives, handling various tasks such as scheduling appointments, managing travel arrangements, and organizing documents and files. Answered and screened incoming calls, routed inquiries to appropriate team members, and delivered excellent customer service. Demonstrated strong problem-solving and multitasking abilities to juggle competing priorities and ensure deadlines were consistently met.Earned praise from clients for my proactive approach, attention to detail, and ability to anticipate their needs. Core Competencies ● Calendar Management ● Email and Correspondence ● Travel Booking and Coordination ● Data Entry and Document Digital Skills ❖ ❖ Formatting ● ● Project Coordination and Support ❖ Customer Service and Client Relations Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experienced with project management software such as Asana & Trello Skilled in using virtual communications and collaboration tools (Zoom, Slack, Google Meet) Digital Marketing, Data Analysis & SEO Experienced digital marketing professional with a proven track record of driving measurable results for clients. Expertise in search engine optimization (SEO), content creation, social media marketing, and lead generation. Technical Skills Core Competencies ➔ Skilled at analyzing data, identifying performance trends, and implementing data-driven strategies to improve online visibility and conversions. Passionate about staying up-to-date with the latest industry trends and best practices. Search Engine Optimization (SEO) ➔ ➔ ➔ ➔ ➔ ❖ ❖ Content Marketing and Creation Social Media Marketing ❖ PPC Advertising and Analytics Email Marketing and Automation Website Optimization and CRO ❖ Proficient in Google Analytics, Google Search Console, and other marketing analytics tools Skilled in using SEO software and tools such as Ahrefs, SEMrush, and Moz Adept at email marketing platforms (Mailchimp, Constant Contact) and marketing automation software Comfortable with graphic design tools (Canva, Adobe Creative Suite) for content creation Sr. Investor Relations Officer Amhara Bank, Addis Ababa,Ethiopia September 2022 - Present Career highlights Customer Service Executive Amhara Bank,Wegagen bank, Addis Ababa,Ethiopia September 2018 - September 2022 Branch Outlet Supervisor Commercial Nominees, Addis Ababa June 2012 - January 2018 Contact Worku Desalegn-Blog:The Storyteller's Shelf (storieswemissed.blogspot.com)