Wood A Frederic

I am an independent 💥 Customer Service Specialist, with a strong work ethic, Over 5 years✨ of experience in the Call Center Industry.

I worked as a Customer Service agent on:

✅ Email Handling (EN/FR),

✅Chat Support (EN/FR),

✅Tech support (EN)

✅QA (Call Quality Insurance, (EN/FR)

✅Cold Calling (EN/FR)

✅Billing, and Sales. (EN/FR)

I am skilled in communicating with clients over the phone and by email). I cover all Computer skills requirements (Word, Excel, PowerPoint) and also most of the CRM systems such as (Zendesk, Desk.com, Salesforce, Help Scout).

With experience and qualifications from previous jobs and also my capacity to learn fast, if you choose me, you can be assured that my customer service skills would help your company boost customer satisfaction, and I will complete all the tasks successfully.

Please feel free to contact me for an interview.