Wongai Pfupa

Wongai Stella Pfupa Flat A4-1, Malborough heights, Malborough | - |-| Profile An orderly self-starting Office Assistant with a proven history of increasing productivity while decreasing office spending. Meticulous worker proficient in Microsoft and CRM, and trained in Colleague. Reliable and professional worker dedicated to providing excellent service. An individual who adapts well to new situations and environments and has consistently worked effectively as part of a team. Experience ADMINISTRATIVE ASSISTANT | DOMINION INSIGHT | REMOTE BASED | RALEIGH, NORTH CAROLINA |APRIL 2023- NOV 2023 (CONTRACT)               Monitored CEO’s work calendar and scheduled appointments, meetings and travels. Processed invoices and expenses to facilitate n-time payments Created schedules for coaching sessions Created documents for all on-site and online coaching sessions Recorded google classes for online participants Created an SOP for the company so that everyone knows their duties Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Coached new employees on administrative procedures, company policies and performance standards Organized weekly staff meetings Promoted group-based interactions, providing support for clients requiring therapy. Assessed patients via observations and interviews, maintaining notes on needs, skills, interest and limitations. Documented activity assessments, treatment goals, interventions and outcomes. Organized recreation and therapy programs congruent with participants’ therapy goals Worked closes with caregivers, therapists and relatives of patients to explain treatment plans, objectives and expected outcomes. ADMINISTRATOR | SEVEN AFRIKA | FEBRUARY 2020 – MARCH 2023 (COOPORATE EVENTS FOR SADC & UN) ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Managed scheduling for company executive(s) Organized, stored and retrieved files to enhance daily operations and support customer needs Produced high-quality documents, spreadsheets and presentations for internal and customer facing needs Delivered clerical support by handling range of routine and special requirements Developed and maintained spreadsheets in excel to track and chart information such as expenditures Completed clerical tasks such as filing, copying and distributing mail. Developed correspondence letters, memos and emails Drafted professional memos, letters and marketing copy to support business objectives and growth. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff member Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information. Restocked supplies and placed purchase orders to maintain adequate stock levels. Greeted incoming visitors and customers professionally and provided friendly. Knowledgeable assistants. Prepared meeting materials and took clear notes to distribute to stakeholders. Organized and prepared for meetings, including gathering documents and attending to logistics of meetings Coordinated travel and visa arrangements for staff and delegates Planned and implemented events & conferences across the southern region for SADC & UN EXECUTIVE ASSISTANT | OUTEN FOUNDATION | REMOTE BASED|RALEIGH NORTH CAROLINA |JAN 2019 –DEC 2019(CONTRACT) ● ● ● ● ● ● ● ● ● Managed the director’s diary Made travel arrangements, flight and accommodation Took clear minutes during meetings and shared them with board members Marketing Social media marketing Acted as liaison between board members and the director Recruited new board members Drew contracts for board members Created accurate presentations for the foundation board ADMINISTRATOR | NERVEWAY TRADING / CARE SOLUTIONS /AUG 2016 –DECEMBER 2018 ● ● ● ● ● ● ● ● Acted as a liaison and coordinating administrative activities between field management, other departments, customers, vendors, subcontractors, and other parties including regulatory and municipal/state agencies. Drafted professional memos, letters and marketing copy to support business objectives and growth. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff member Established contact with international clients and artist in the USA and Gambia Established and maintained basic project control logs. Assisted Human Resources with hiring and orientation process. • Marketed construction equipment and residential stands Worked with subcontractors, suppliers, vendors, and regulatory and municipal entities to request or provide information. CARE SOLUTIONS ● ● ● ● ● ● ● ● ● ● Maintained the MD’s diary Hired new staff Created and assigned jobs to care givers Received and responding to emails inquires and phone calls in a timely manner. Attended meetings and took minutes that I shared with all stake holders. Maintained client relationships. Organized reports and documents and filed them. Generated reports and typed letters in word and prepared PowerPoint presentations. Processed invoices and expenses to facilitate on-time payments. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data EXECUTIVE ASSISTANT/ ADMINISTRATOR | SANATHI CONSTRUCTION | 2013 - 2016 ● ● ● ● ● ● ● ● Preparing, organizing and storing information in paper and digital form Dealing with queries on the phone and by email Monitoring contracts Keeping tracks of earth moving machines and where they have been hired Negotiating with clients for dry and wet rates Processing and attending to billing, Preparing quotes, invoices and client statements Keeping track of documents, ● ● ● ● ● ● ● ● ● Arranging project schedules, Supervising workers Checking in with clients and maintaining client relationships Updating computer records using a database Printing and photocopying Ordering office supplies and staff uniforms Maintaining office systems Liaising with suppliers and contractors Liaising with staff in other departments Education   Certificate in digital marketing and e-commerce Diploma in business administration (currently studying) Skills & Abilities ● ● ● ● ● ● Email management Calendar management Google suites Design Social media management Client relationship management