Wogbo Otuechere Nene

WOGBO OTUECHERE NENE FCT-Abuja, Nigeria | - |-LinkedIn: https://ng.linkedin.com/in/wogbo-otuechere-nene-4a34a0192 OBJECTIVE Detail-oriented and empathetic Customer Service Representative & Virtual Assistant with 6+ years of experience providing high-quality support across phone, email, and chat. Adept at resolving customer issues efficiently, managing schedules and documents, and maintaining confidentiality. Tech-savvy, flexible, and passionate about helping others while ensuring smooth team operations. CORE SKILLS ● Customer Support (Phone, Email, Chat) ● Calendar & Meeting Management ● CRM Systems (Zendesk, Salesforce) ● Conflict Resolution & Escalation ● Confidentiality & Data Security ● Document Handling & Organization ● Fast-Paced Multitasking ● Fluent English (Spoken & Written) PROFESSIONAL EXPERIENCE Customer Service Associate Kirkendall Dwyer LLP – Remote | Jan 2023 – Dec 2024 ● Responded to customer inquiries via phone, email, and chat. ● Resolved complaints with professionalism and a 100% resolution rate. ● Managed client records, scheduled meetings, and maintained documentation. ● Collaborated with other departments to improve support flow. Customer Support Representative Outsource Global Limited – Abuja | Nov 2020 – Oct 2022 ● Resolved 100+ customer issues daily and closed sales. ● Managed schedules and trained new team members. ● Shadowed and improved underperforming staff. Customer Service Associate (Intern) Corporate Affairs Commission – Abuja | Sep 2019 – Oct 2019 ● Supported document handling and ensured customer satisfaction. ● Helped streamline workflows and reported key customer issues. EDUCATION BL – Nigerian Law School, Lagos | 2018 LL.B – University of Uyo, Akwa Ibom | 2017 High School – Lady Victoria Obinya Juniorate | 2010 Primary School – New World Int’l School, Rivers | 2004 CERTIFICATIONS ● Virtual Assistant – ALX Africa ● Employee of the Year Award ● Chartered Secretary – ICSAN LANGUAGES English – Fluent REFERENCES Available upon request