- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Location:
- Ibeju Lekki, Lagos, Nigeria
- Experience:
- 3 years
Wisdom Erepamo Olotu
📍📞No+23411,-
Ajah, Lagos State, Nigeria
| ✉️-| LinkedIn:
Professional Summary
Dynamic Account Manager & Team Lead with a strong background in real estate , marketing
communications, and client relationship management. Skilled in portfolio management,
property/agent onboarding, sales strategy, and cross-functional process improvement. Proven
success in leading teams, implementing CRM systems (HubSpot, Salesforce), and driving
revenue growth through cold outreach, outdoor marketing, and client retention initiatives.
Adept at using data-driven insights to inform decisions, foster strategic partnerships, and
deliver measurable business impact.
Core Competencies
● Team Leadership & People Management
● Portfolio & Account Management
● Agent & Property Onboarding & Listings
● Client Relationship Management & HNI Engagement
● Cold Calling & Lead Qualification (Phone & WhatsApp)
● CRM Implementation & Data Tracking (HubSpot, Salesforce)
● Workflow & Process Design (CSR → Communications Handoff)
● Outdoor/Field Marketing & Developer Outreach
● Email Marketing & Customer Journey Mapping
● Performance Reporting & Area Coverage Analysis
Professional Experience
Account Manager & Team Lead — Krent (Shortlet & Property Platform)
Aug 2025 – Present
● Lead a team of CSRs and field agents; set weekly targets, train new hires, and run weekly
reviews to drive performance and accountability.
● Expanded market coverage by sourcing and onboarding 28 shortlet agents in priority
zones (Gbagada, Magodo).
● Directly onboarded 2 clients through targeted outreach and follow-ups.
● Designed and implemented the CSR Process Workflow to standardize property listings,
data capture, and follow-up handoffs—improving response time and efficiency.
● Facilitated cross-team sessions (CSR ↔ Communications) to improve follow-up quality
and implemented a three-step follow-up policy.
● Led developer outreach campaigns (Adozillion Homes, Dozek Group, Horizon, Veritasi
Homes), resulting in new property listings and partnership opportunities.
● Conducted area/agent analysis to identify underserved markets and prioritize sourcing
efforts.
Key Achievements:
✔ Implemented CSR workflow and weekly review system.
✔ Onboarded and signed -up leading real estate developers in Nigeria,.
✔ Converted leads from targeted cold-calling and outdoor marketing campaigns.
Marketing & Communications Specialist — Arise Capital Management, Austin, TX
Jun 2024 – Nov 2024
● Spearheaded HubSpot CRM implementation, centralizing lead tracking and boosting
conversion rates by 35%.
● Optimized marketing campaigns using data analytics, increasing website traffic by 30%
and customer engagement by 25%.
● Built strategic partnerships with three firms, expanding market reach by 20% and lead
generation by 15%.
● Managed SEO-driven content strategies and follow-up flows to support lead nurturing.
Marketing Manager — Real Homes Furniture, Lagos
Jan 2024 – Mar 2024
● Executed innovative sales strategies, driving a 40% revenue increase and 20%
improvement in retention.
● Organized a pop-up store event, generating direct sales and a 30% boost in brand
awareness.
● Built referral partnerships with 5 interior design firms, increasing B2B sales by 35%.
PA to COO & Sponsorship Sales Executive — Foreign Investment Network (FIN), UK
May 2023 – Sep 2023
● Negotiated sponsorships generating over €85,000 across two major international forums.
● Conducted cold calling, email outreach, and in-person pitches, expanding client base by
20%.
● Coordinated event logistics for high-profile forums attended by senior policymakers and
executives.
Customer Success Manager — JirenCollect, Ogun, Nigeria
Jul 2020 – Aug 2022
● Increased customer satisfaction scores by 30% through proactive relationship
management.
● Designed onboarding solutions, increasing product adoption by 25%.
● Improved retention rates by 15% via optimized lifecycle management.
Junior Customer Success Manager — JirenCollect
Feb 2019 – Jul 2020
● Maintained a 95% satisfaction rating and reduced service resolution time by 20%.
Education
● MBA (in view) — Babcock University, Ogun State, Nigeria
● Postgraduate Diploma in Economics — Babcock University (Expected 2023)
● B.Sc. International Relations & Foreign Diplomacy — ISCOM University, Benin
Republic (2018)
Certifications & Courses
● Account Management for Beginners — Udemy
● Mastery of Account Management — Udemy
● Fundamentals of Project Management — Olren
● Fundamentals of Customer Service — Olren
Technical Skills
● CRM Tools: HubSpot, Salesforce
● Data Analysis: Excel (Pivot Tables, VLOOKUP), Google Sheets
● Marketing: Email automation, SEO basics, social media campaigns
● Productivity: Microsoft Office, Google Workspace
