WISDOM OSAMUDIAMEN OKONOBOH
PERSONAL DETAILS
Apapa, Lagos. Nigeria.-, -
LinkedIn: https://www.linkedin.com/in/wisdom-okonoboh-230a54345
SUMMARY
Dedicated and results-driven professional skilled in data analytics and customer success management. Proficient in
using analytical tools and methodologies to extract actionable insights that enhance customer satisfaction and business
performance. Adept at translating complex data into clear strategies that drive customer retention, process improvement,
and informed decision-making. Experienced in collaborating with cross-functional teams to deliver data-driven solutions
that optimize customer experiences and operational efficiency. Seeking to leverage technical expertise and analytical
insight to support growth and innovation in a dynamic organization.
EDUCATION
B.Sc. Statistics
Jan 2014 - Mar 2018
Ambrose Alli University, Ekpoma, Edo State
EMPLOYMENT HISTORY
Implementation Specialist
Dec 2023 - Present
AutoVerify, Ontario, Canada (Remote)
Execute An Onboarding Process for All Customers (New/Upgraded) And Minimize the Time-To-First-Value.
Collect Feedback from Customers And 3rd Parties to Develop And/or Refresh Content for Educational Training
Sessions and Product Demos.
Support The Integration of AutoVerify Tools into The Customer's Technology Platform.
Provide Account Support by Adding Users, Updating System Preferences, And Resolving Technical Issues Quickly.
Input Accurate and Up to Date Customer Information in Our CRM Database (HubSpot).
Data Management Assistant
Mar 2022 - Feb 2023
Delta State Ministry of Youth Development, Asaba, Delta State, Nigeria
Created a Spreadsheet Model That Accommodated the Data of Applicants and Beneficiaries of The Various
Empowerment Programs.
Entered And Managed Data of Applicants of The State Youth Empowerment Programs.
Entered And Effectively Managed Data of Beneficiaries of The Various Youth Empowerment Programs.
Maintained Database by Entering New and Updated Beneficiaries Data.
Website Programmer
Feb 2020 - Feb 2022
VIS Nigeria, Lagos State, Nigeria
Website Database Management.
Front-End Programming.
Collaborated With Cross-Functional Teams to Define and Design New Features.
Worked Closely With UI/UX Designers to Implement Design Specifications.
Participated In Entire Company's Website Lifecycle, Focusing on Coding and Debugging.
Business Data Analyst
Feb 2019 - Feb 2020
3riggz Autos Nig. Ltd., Lagos State, Nigeria
Designed A Database That Accommodated the Car Inventory Data.
Built A Data System That Effectively Tracked Car Sales Information.
Developed Effective Sales KPIs That Boosts Sales Performance.
Created Bi-Weekly, Quarterly, And Annual Reports on Car Sales Performance.
Provided Actionable Insights from Sales Data That Influenced Business Decisions, Leading to A Steady Increase In
Sales Performance.
Production Supervisor
Jun 2018 - Dec 2018
West Africa Seasoning Company Ltd (Ajinomoto), Apapa, Lagos State, Nigeria
Monitored Production Operations to Spot and Correct Errors Early.
Developed And Implemented Production and Cost Control Strategies and Consistently Achieved Targets.
Kept Track of Daily Activities in Microsoft Excel for Consistent Reporting.
Managed Files and Continuously Updated and Organized Records.
Updated Office Files Daily and Kept Records Organized.
SKILLS
Advanced Excel Functions
Microsoft Excel Spreadsheet
SQL
Python
Power BI (Data mining, Dax functions, and Visualization)
Google Suite
Microsoft Office Suite
HubSpot
QuickBooks
Jira
QUALITIES
Detail-oriented
Analytical thinking
Problem-solving
Great communication skill
Tech-savvy
Great team-player
