Wisdom Chinemerem Nwosu

Wisdom Nwosu-| https://www.linkedin.com/in/wisdom-nwosu | - Professional Summary Experienced IT professional in the role of Data Entry Manager with a growth. A customer service expert. Through IT Support, QuickBooks certification, and Basics of Python scripting, I have expanded my capabilities. Worked as a QuickBooks Intern, where how a financial reporting system will upgraded was taught. An initiative taken as a volunteer leader led to the team's productivity increasing by 15%. Ability in CRM, Excel, networking, remote troubleshooting. Education Associate of Applied Science - Information Technology Ensign College Certificate - Information Technology Fundamentals Excel Certified Cloud Computing Linux Fundamentals Server Configuration 2025 Salt Lake City, Utah, USA Database Design Certificate - Technical Support Engineer Python Scripting PC Hardware Technician Cloud Server Admin Technical Writing Networking Fundamentals Programming Basics 2024 IT Support Coursera Evelyn Ave., Mountain View, CA • Gained proficiency in networking concepts IP addressing, subnetting, and configuring routers and DHCP servers. • Developed ability in using remote IT support tools, aiding in resolving issues for clients in diverse locations. Experience Data Entry Manager 2022 - 2023 Family Search Abuja, Nigeria • Increased Company Growth by 18%: Managed and enhanced data entry processes, leading to streamlined operations and contributing to an overall increase in company growth. • Reduced Errors by 30%: Implemented effective coordination and quality control strategies minimized data entry mistakes, boosting accuracy through Data management and reporting. • Restructured Work Quality by 15%: Introduced new training and performance measures, resulting in a noticeable improvement in the quality of work and productivity within the team. Medicare Customer Agent 2024 - 2024 Sarafina Marketing Solution Crossroads Post Office, Kingston 5, Jamaica • Provided Educational Support and Improved Response Time by 20%: • Increased Client Retention by 10%: Through effective communication and prompt issue resolution, it contributed to a 10% increase in customer retention over a 6-month period. • Solved Customer Inquiries with Efficiency: Managed an average of 30+ inquiries daily, moderating 98% of issues on the first call, reducing the need for follow-ups. Skills • • • • System diagnostics/troubleshooting and remote IT assistance Financial data handling (QuickBooks, Microsoft Excel) Digital Marketing Research Communication and problem solving • CRM platform usage • Software and tool adaptability • • • Customer Service Strong work Ethics Team player Internship Experience Digital Market Researcher 2024 - 2024 Skep Foundation Salt Lake City, Utah • The keyword research conducted improved website traffic by 15% within three months and managed campaign performance metrics and ROI. • Collaborated with a team of five to implement data-driven marketing strategies, resulting in a 12% growth in audience reach. QuickBooks Online Intern 2024 - 2024 Mountain Rivers Partners S. Sleepy Ridge Dr,Orem Utah, USA • Learned how to set up and customize financial accounts for small businesses, which could boost financial tracking by 30%. Volunteer Experience 2020 – 2022 The Church of Jesus Christ of Latter-Day Saints Salt Lake City, Utah District/Zone leader • Coordinated Efforts Across Multiple Areas: Coordinated efforts between different districts/areas to ensure alignment in goals and initiatives, leading to a 20% improvement in overall mission. • Facilitated Weekly Meetings: Organized and led to weekly meetings to review progress, discuss challenges, resulting in a 15% increase in team productivity.