Wirma Indiarti Primasari

Curriculum Vitae Personal Details Wirma Indiarti Primasari,S.H., M.H ………………………..............................................      Date of Birth Gender Marital Status Nationality Address   Mobile Number E-mail  Qualifications   Languages Seminar & Courses Written Active Active Spoken Active Active  English Course at LIA, December 1997 – March 2000 Secretariat Jendral of Student Body Meeting as a member of Students Commission, Jakarta, April 2001 BSMR level 1 , score : 98 – July 2010 Completed Moody’s Commercial lending e-based module Completed internal trainings on Finance of International Trade, Advance Negotiation Skills, Basic Banking Knowledge, Credit and Risk Management, Treasury, Leadership, Fraud, AML, Due Diligence, etc Climate Champion – HSBC Climate Partnership – September 2011       Word processor : Microsoft Word Spreadsheets : Microsoft Excel Presentation : Microsoft Power Point Mail : Outlook, Mail Mac Browser : Chrome, Firefox, Safari, IE Operating System : Windows (95,98,ME,2000,XP, 8) and Macintosh    Computer, Software : : March 16th 1981 Female Married Indonesian Kos 5, Jl. Sekar Sari Gg Villa Raifu Batur Indah no. 7 Kos tingkat, Kertalangu, Denpasar Timur-- Senior High School : SMUN 12, Jakarta, 1996 – 1998 University (S1) : Atmajaya University, Faculty of Law, Majoring International Law, 1998 - 2003 University (S2) : University of Indonesia, Post Graduate Program, Majoring Economics Law, 2003 - 2006 Languages  Indonesian  English   : : : : : Curriculum Vitae of Wirma Indiarti Primasari,S.H., M.H Page 1 of 3 Organizations     Working Experience Member of Finance Department, Secretariat General of Student Association of Faculty of Law, 1999 Member of Leadership Courses held by Faculty of Law of Atmajaya University – 1999 Presidium of Student Association of Faculty of Law – 2002 Rotary Club of Bali Kuta, as Club Secretary for RY-  Secretary to Director - PT Mitra Prodin - October 2016 - present Job Role: - Monitor and marking any important incoming email - Data mining - In-House Translator (Indonesia-English and vice versa) for legal documents, i.e. Contracts, Purchase and Sell agreements, Management agreement, government regulation and others - Agreement drafter for marketing, leasing, binding agreement, work contract etc. - Maintain and update database in relation to clients, suppliers, etc. - Plan meetings and making Minutes of Meeting for every meeting (in English) - Arrange, maintain and monitor on validity for legal documents, travel documents, etc. for Director and company. -Maintain/assisting good communications between staff and director  Personal Assistant / Marketing Manager - PT Bening Bestari October 2014 - October 2016 Job Role: - Assisting Director/ Owner in marketing activities related to client assets - Keep open communication with contracted agents to market client asset - In-House Translator (Indonesia-English and vice versa) for legal documents, i.e. Contracts, Purchase and Sell agreements, Management agreement, government regulation and others - Agreement drafter for marketing, leasing, binding agreement, etc. - Maintain and update database in relation to agents, land sale, villa sale, etc. - Monitoring occupancy and update calendar for Villa in Pandawa  Relationship Manager of Commercial Banking – ANZ Bank Denpasar Branch – June 2012 - October 2014 Job Role : - Grow the business through product volume, new client acquisition and increasing the number of products held per client - Develop and implement client strategies in conjunction with product partners and relevant parties to identify the right product and service opportunities. Also implement an active 'call program' to increase client growth in target industries - Proactively developing and maintaining a detailed understanding of your clients business and financial needs (account planning) and keep abreast of key economic trends impacting the industries. - Retention of clients in preferred segments, Number of new ANZ clients including referrals and Increase in share of wallet of existing clients  Officer BUB Sales and Acquisition - HSBC – February 2011 – June 2012 Job Role: - Responsible to grow New to Bank (NTB) for Commercial Banking in Jakarta in line with the bank's sourcing guidelines. - Identify business potential of the customer and refer to related department for product utilization and wallet deepening. - Maintain NTB accounts by maximizing the income level through product cross-sell and needs identification exercise by liaising closely with various internal product partners such as Trade and Supply Chain, Payment and Cash Management, and Treasury to ensure newly acquired customers have consistent customer experience. - Deliver a profitable and effective long-term customer relationship management and providing high level of customer contacts and engagements Curriculum Vitae of Wirma Indiarti Primasari,S.H., M.H Page 2 of 3  Sales Support Officer (Trainer) – BUB Sales - HSBC, May 2010 – February 2011 Job Role: - Handle recruitment for Sales Temporary Staff - Maintain cooperation with Agency that support the Temporary staff - Monitoring Temporary staff contract and comply with regulation (internal or government) - Handle training for staff, product knowledge and skill training - Support Sales activity, such as held Motivational program to boost up spirit of Sales team to achieve their target, etc  Corporate Call Centre Supervisor, HSBC , July 2007 – May 2010 Job Role: - Handle incoming calls from Corporate Customer - Liaise with Operation to deals with customer inquiry and also give solution or up dates if they have any complaints - As an Information centre for all Corporate accounts query, such as Product knowledge, procedures, newest updates, etc - As an Internet banking helpdesk as we must handle directly if customer faced difficulties with their Internet Banking, in connection or transaction. - Do cross sell for e-channels product for existing customer. - Give referral to Sales team for any prospect customer that calls to Call centre  Call Centre Officer, Standard Chartered Bank, January 2004 – October 2006 Job Role: - Handle request and also complaint from customer about their banking also even credit account from incoming call - Provide satisfactory service to maintain relationship with customer - Follow up complaints directly to complaint unit to meet customer expectation, which is to give solution within time as promise - Do anti attrition program for any customers that wish to close their Credit card by offering various product/services and benefits.  Sales Representatives for Investment Service, Commonwealth Bank, September 2003 – December 2003 Job Role: - Offering Mutual Fund product from Investment Manager to Prospect New customer - Giving Information and Explanation to Customer about Mutual fund product - Maintain relationship with clients. Skills and Competences           Able to work both individually and as a team member. Fluent in spoken English as a primary communication language. Comfortable working in a multi-cultured environment. Experienced in working with colleagues from different departments across the bank to complete assigned tasks. High willingness to learn and adept. Proven leadership skills in managing teams. Experienced in managing client relationships for 2 year as a Relationship Manager and 2 years as a Corporate Call Centre Officer with various additional roles within including customer propositions, event coordination and project managements. High knowledge of banking products, including Credit / Lending, Treasury, and Transactional banking, in particular Trade. Familiar with agricultural transaction and regulation in Indonesia with Bali in particular Have knowledge of working flow in a manufacturing company. Curriculum Vitae of Wirma Indiarti Primasari,S.H., M.H Page 3 of 3